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Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
IBM is a leading provider of global hybrid cloud and AI, and consulting expertise. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. More than 4,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM's hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM's breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and consulting deliver open and flexible options to our clients. All of this is backed by IBM's long-standing commitment to trust, transparency, responsibility, inclusivity and service.
Observe.AI is the GenAI conversation intelligence platform trusted by enterprises to empower their contact centers with real-time agent guidance, coaching, post-interaction summaries, Auto QA, and advanced business analytics. Built on the industry's most accurate contact center LLM, the platform analyzes every customer conversation, identifying critical insights to boost revenue, improve customer retention, and optimize operational efficiencies and compliance – while ensuring security and at massive scale. Trusted by leading companies such as Accolade, Affordable Care, Inc., Concentrix, Cox Automotive, Maxor, Pearson, and Public Storage, Observe.AI accelerates outcomes from the frontline to the executive level. For more information, please visit www.observe.ai.
8x8, Inc. (NASDAQ: EGHT) is transforming the future of business communications as a leading Software as a Service provider of the 8x8 platform, an integrated contact center, voice communications, video, chat, and SMS solution built on one global cloud communications platform. 8x8 uniquely eliminates the silos between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to power the communications requirements of all employees globally as they work together to deliver differentiated customer experiences.
KPMG Customer Advisory helps some of the worlds leading marketing, CX and Customer Service professionals make the right investments that deliver meaningful, sustained growth. Our Customer Service & Experience Transformation team can help you improve the ROI of your customer-centric investments – enabling you to effectively manage winning customer strategies, processes and talent with connected insights.
Sprinklr is the unified platform for all customer-facing functions. Known to us as Unified Customer Experience Management, or Unified-CXM, we help companies deliver human experiences to every customer, every time, across any modern channel, at a once-impossible scale. What started in social has since expanded into a single AI platform to reach, engage, and listen to customers on more than 30 digital channels. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises —global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Maven AGI builds and deploys AI agents to autonomously manage customer inquiries, driving efficiency and impact across functions like Support, Sales, IT, and Customer Success. Trusted by companies like Tripadvisor, Rho, and ClickUp, Maven’s AI agents handle up to 93% of inquiries, doubling employee performance and reducing support costs by up to 81%.
Maven seamlessly integrates with platforms such as Zendesk, Salesforce, and HubSpot, and can customize solutions for almost any system your company uses. By securely connecting fragmented systems and diverse knowledge sources, Maven’s platform delivers accurate, personalized responses without costly system changes. Enterprises can quickly implement AI agents while mitigating risks like hallucinations, compliance issues, and security vulnerabilities.
Maven was founded by industry veterans from HubSpot, Google, and Stripe, bringing over 60 years of combined experience in AI, customer success, and go to market. They have assembled a top engineering team from Google, Meta, Amazon, and Stripe to develop Maven's AGI technology. Backed by top AI investors including LUX, M13, E14, and Mentors Fund, Maven also has support from industry leaders at OpenAI and Google.
As the market leader in enterprise application software, SAP is helping companies of all sizes and in all industries run better by redefining ERP and creating networks of intelligent enterprises that provide transparency, resiliency, and sustainability across supply chains. SAP Customer Experience, a key business unit, delivers intelligent, data-driven engagement solutions that help business leaders see the world from their customer’s perspective and empower the entire enterprise to drive profitable, sustainable growth.
Relative Insight is an AI text analytics software that helps organizations to pinpoint reasons behind key customer metrics, whether they are increasing, decreasing, or remaining stable.
Its platform combines AI-powered natural language processing with advanced comparative linguistics to help organizations derive business intelligence from CSAT, NPS and other avenues of customer feedback.
The tool’s unique comparative methodology quantifies which topics, words, phrases, grammar and emotions are prevalent in text data sets, helping you understand what different customer segments are saying — and why.
Relative Insight enables brands, agencies and other organizations derive an enhanced contextual understanding of its customers' needs and wider industry trends.
Ipsos is the #1 CX Insights Firm in the World
At Ipsos, we help organizations retain customers and recover those at risk, grow share of spend, increase advocacy and boost operational efficiency, all to deliver a Return on Customer Experience Investment (ROCXI). We are an end-to-end partner in CX success, helping organizations at all stages – design, measurement and management – of their CX journey via a suite of research, technology, analytics, and advisory services.
Laivly solves the challenges of cost, consistency, and productivity for contact centers and customer service programs. The Laivly platform enables your existing tech stack to leverage generative AI, automation, and machine learning in practical, high-impact ways from day one. Augment your agents. Supercharge your self-service options. Our approach to AI for CX keeps humanity at the heart of customer service.
Hallmark Business Connections helps companies leverage the unique permissions given to a Hallmark card to influence customer behaviors and build lasting loyalty. Beyond the company's well-known creative power, HBC's technical product solutions empower clients to oversee program usage, benefit from bulk buying cost reductions, and make relationship building easier and more meaningful with personalized connections. These unique, in-the-moment touchpoints leave customers feeling especially cared for, building brand reputation and elevating customer satisfaction ratings. To access case studies, best practices, and receive examples, send an email to Mariah.Olson@Hallmark.com or visit our website below.
CodeBaby is transforming customer service and experience with innovative AI-driven 3D avatars. By harnessing large language models (LLMs), our interactive avatars provide personalized, efficient, and emotionally intelligent customer interactions, delivering seamless experiences across industries like healthcare, retail, e-learning, finance, and entertainment.
Our AI solutions streamline operations, improve customer satisfaction, and reduce costs by handling routine inquiries and managing complex interactions. We also offer enhanced capabilities to integrate with third-party tools and corporate systems, ensuring experiences are both personalized and effective. By making generative AI more predictable, we create reliable, customized interactions that meet the unique needs of each business.
With real-time engagement tools and personalized solutions, CodeBaby is at the forefront of customer experience innovation. Visit our booth to discover how our AI avatars can transform your business and elevate customer service to new heights.
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
8Flow is the autonomous agent platform for enterprise workflows, tailored for customer support, back-office, and operational teams. 8Flow boosts human productivity through agentic automation while maximizing performance through operational observability. 8Flow collects & analyzes data across agents, BPOs and systems to provide true occupancy rates, agent productivity, system latency, and workflow inefficiencies, giving you actionable guidance to improve your operations.
The same data is used to learn agent workflows & identify repetition, which 8Flow’s proprietary AI models use to generate time saving automations and create autonomous agents.
Clootrack is the fastest Al Superagent for Customer Intelligence. It gives access to actionable customer and market insights 7.5X faster, with both qualitative and quantitative analytics. It also helps to uncover hidden reasons behind customer experiences.
More than 150 enterprises have already harnessed Clootrack’s capabilities, achieving remarkable results:
For Brands:
- 32% drop in delivery returns
- 35% reduction in churn
- 3X faster new product development
- 38X ROI
Management consultancies saved over 300 hours per pitch and strategic workshop preparation
Investment funds saved 100+ hours per due diligence, boosting deal flow
BENEFITS
With ~94% accurate and unbiased insights, Clootrack is used for various analyses like feedback, assortment, pricing, customer experience, surveys, call centers, open-ends, employee experience, and custom analyses.
FEATURES
The platform features automated noise elimination, supports 55+ languages, and ensures enterprise-grade security with zero data retention in AI models, multi-tenancy, and compliance with ISO 27001 standards.
Zoom CX is an AI-driven platform designed to deliver seamless, personalized customer experiences. Natively built on the secure and scalable Zoom infrastructure, Zoom Contact Center unifies communications, keeping call center teams connected both on-site and remotely. By integrating front-office and back-office functions into a single, user-friendly interface, Zoom Contact Center eliminates departmental silos and streamlines operations. This enhances responsiveness, empowers agents with upskilling opportunities, and drives better business outcomes.
