Service & Experience at Customer 2024
24 
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2023

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Service & Experience at Customer 2024
November 12-13, 2024   |   Hilton Miami Downtown, Miami   |   #RECUSTOMER2024

An Unparalleled Faculty of Industry-Shaping Leaders

Set Benchmarks, Inspire Change, and Tackle the Energy Transition

PRE-ORDER BROCHURE
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50+

SPEAKERS 

300+

Senior Leaders

30+

Sessions

70%

End Users

Take Action with the World’s Most Influential Leaders

Unmatched by any other conference, Customer 2024 offers unparalleled depth of expertise, seniority, and a diverse range of insights. Learn directly from the leaders of the world’s largest and most influential brands. With a speaker lineup as diverse as the industries represented, we ensure that no perspective is left unexplored.

Check out our next event here!
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Speakers on the Service & Experience Stage

No other conference offers you the depth of expertise, level of seniority, and range of insights available at Service & Experience at Customer 2024. Learn benchmarks and strategies directly from leaders at the world's largest and most influential brands. Your customers’ expectations aren’t limited by industry so neither is the speaker line up.

Lisa Franklin

VP of Marketing

GSK

Sawyer Thomas 

EVP Brainstorm Cell Therapeutics

Chemours

Timothee Jones

Global Head of Events

Shell

Panelists 

Find out who's speaking at the event

Dilip Bhatia

Lenovo

Chief Experience Officer

Bernardo Tavares

Kenvue

Chief Technology & Data Officer

Brian Tilzer

Best Buy

Chief Data Analytics and Technology Officer

Aarthi Murali

Holman

EVP Service Excellence

Dan DeMeyere

ThredUp

Chief Product & Technology Officer

Jill Pavlovich 

Albertsons

SVP, Digital Shopping Experiences

Shuvankar Roy

Optimum

Chief Customer Experience Officer

Jennifer Smith Brittain

Aflac

Director of Digital Experience, Aflac

Orlando Gadea

Stanley Black & Decker

Global VP, Customer Experience Transformation

Doug Kramon

ESPN

Head of Fan Support and CS

Chris Reese

Cresta

VP of Customer Success

Nicole Myers

Holiday Inn Vacation Club

VP, Customer Experience

Milind Pensare

Observe.ai

VP Product Marketing

Sean O'Neal   

The UPS Store

VP, Retail Operations

David Klimek

KPMG LLP

Principal, US Customer Advisory

Bala Maddali

Verizon

Head of Conversational AI and Gen AI CX

Sharon Scanlon

Lincoln Financial Group

SVP, CX, Marketing, and Transformation

Stephanie Bannos-Ryback 

Ipsos

EVP Experience Service Lines (CX, UX, EX)

Hazel Mitchell

eBay

Senior Director Global Service Delivery

Todd Unger 

American Medical Association

Chief Experience Officer

Tim Wittbrod

8x8

Director, Contact Center Specialist

Nancy Fratzke 

UScellular

VP, Customer Support

Leah Apraku

Optavia

Senior Director MEDIFAST Marketing

Andy Schulkind

Domino Amjet

VP, Customer Experience

Amanda Tobias

Ipsos Creative Excellence 

VP

Dan Rood

ASAPP

Chief Marketing Officer

Danielle Ogieguata 

T-Mobile

Director, Cross-Channel Customer Experiences

Michael Liersch 

Wells Fargo

Head of Advice and Planning

Andrew Clark 

H&R Block

Head of Design – Client Experience

Nathan Zahm

Vanguard

Principal Head of CX Alpha

Roger Rohatgi

BP

Design for Good

Global Design Executive

Virginie Nowak 

Access Bank PLC

Chief Customer Experience

Oana Lungu Polanco

Salesforce

Senior Director, Product Management

Kristen Conner

IBM Consulting

Senior Partner, Customer Transformation BPO Practice Lead

James Cuthbertson

Relative Insight

CRO

Henrik Christensen  

Albertsons

Senior Director – Customer and Market Intelligence

Matthew Krech

SAP

Vice President, Solutions Management - CX Sales and Service

Dan Scaman 

OpenTech Alliance

Chief Operating Officer

Robert Hopkins 

World Connection, LLC

Chief Sales Officer

Tonia Rosaci

Salesforce

Lead, Specialist SE

Bhavin Shah 

Salesforce

AVP, Sales

Aurélien Caye

Sprinklr

Principal Technologist – Service

Diane Montes Harris

QSC

Customer Experience Manager

Robbie Clark 

CXInnovation

Founder

Joe Meersman 

Gyroscope AI

Managing Partner

Join us in San Diego for CSX West 24!
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Speakers on the Strategic Marketing Stage

Newly announced! – Wave 1 of speakers includes:

Lisa Franklin

VP of Marketing

GSK

Sawyer Thomas 

EVP Brainstorm Cell Therapeutics

Chemours

Timothee Jones

Global Head of Events

Shell

Panelists 

Find out who's speaking at the event

Priya Nair

Unilever

Global Chief Marketing Officer, Beauty and Wellbeing

Marc Metrick

Saks

Chief Executive Officer

Onney Crawley

Goodwill

Chief Marketing Officer

Lynn Teo

Northwestern Mutual

Chief Marketing Officer

Joel Yashinsky

Chief Marketing Officer

Applebee’s

Tiago Pinto

Miami Marlins

Chief Marketing Officer

Shelley Diamond

UNICEF USA

Chief Marketing Officer

Melanie Huet 

Newell Brands

President, Brand Management and Innovation

Amanda Rosseter 

PNC Financial Services Group

Chief Communications and Brand Officer

Raymond Boyle 

Hyatt Hotels Corporation

Chief Data, Analytics and Insights Officer

Kevin Jordan-Deen

Colgate-Palmolive

SVP & GM, North America Home & Personal Care

Allison Kolber

The Home Depot

VP, Integrated Marketing

Robyn Parks

Verizon

VP, Segment and Local Marketing

Tom Duncan

Kroger

VP, Head, Marketing

JulieAnne Evanina

SiriusXM

SVP, Brand Marketing and Creative

Colleen Saunders-Chukwu 

Nationwide

AVP, Technology Data and Analytics

Manny Cabral

First Horizon Bank

SVP, Marketing Analytics

Vincent Washington

Sprinklr

VP, CXM Best Practices

Vanessa Mbonu

NAACP

VP, Marketing

Simona Shakin

Etsy

VP, Product & Retention Marketing

Paolo Mattola

REI

Divisional Vice President, Brand Marketing

Edward Romaine

TNT Sports

Senior Vice President + Head of Marketing and Brand Development


Rama Mohtadi

Okta

Senior Solutions Engineer

Jennifer Oleksiw 

Eli Lilly & Company

Group VP and Chief Customer Officer

Marissa Nance

Native Tongue Communications

Founder and CEO

Branden Cobb 

MarketingExec.us

Fractional Chief Marketing Officer

Sharon Harris 

The Sharon Harris Collective

Founder and CEO

Junmian Sun 

Shorty Awards

Managing Director

Kate Wade 

Wade Strategy

Managing Director

Jenn Garbach

PNC Financial Services Group

Chief Marketing Officer

David Kim

Verizon

Chief Revenue Officer, Verizon Value

Stephanie McCarty 

Taylor Morrison

Chief Marketing Officer

James Kreckler

NBCUniversal, Inc.

Senior Vice President Digital Media Sales

Nicole Scaglione

PubMatic

Global VP, CTV/OTT and Online Video

Arturo Picicci

Verizon

VP of Value Brands

Hikari Senju

Omneky

Founder & CEO

Michael Lee

Google

Global Partnerships Lead

Rick Tacelli

Meltwater

VP Global Accounts

Nikhil Krishnan

C3 AI

Chief Technology Officer, Products

Kelsey Nelson

Braze

Vice President Product Marketing

Tiago Pinto

Miami Marlins

Chief Marketing Officer

Maggie Merklin

Analytic Partners

Chief Client Officer

Lori Gabrielli

Amplitude

VP of Enterprise Marketing

Natalie Mathes

Salesforce

Product Marketing Director

Kathy Maurella

Waterloo Sparkling Water

Chief Marketing Officer

Cheryl Overton

Cheryl Overton Communications

Founder and CXO

Elena Nescio 

University of Rochester

Clinical Associate Professor of Marketing

Laurel Mintz 

FabricVC

General Partner

Karrie Sullivan

Culminate Strategy Group

Founder

Julie Thompson

OAAA

Senior Advisor & Former Chief Marketing Officer

Check out our next event here!
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An Unparalleled Faculty of Industry-Shaping Leaders

Committed to bringing you insights from those leaders who are truly at the forefront of the field, we have worked to identify and showcase those who are  driving change and innovation so you can gain the actionable insights that will transform your strategy.

Lisa Franklin

VP of Marketing

GSK

Sawyer Thomas 

EVP Brainstorm Cell Therapeutics

Chemours

Timothee Jones

Global Head of Events

Shell

Speakers Strategic Marketing at Customer 2024

Find out who's speaking at the event

Shelia Anderson

Aflac

Chief Information Officer

Funmi Williamson

PECO

Chief Customer Officer

Chris Silcock

Hilton

EVP and Chief Commercial Officer

Heather Magaha

Wells Fargo

SVP Global Treasury Management Service & Implementation

Emily Barletta

Morgan Stanley

Managing Director, Head of Digital Experience & Insights

Utibe Bassey

Dominion Energy

VP Customer Experience

Ericka Higgins

Novo Nordisk

VP Commercial Operations

Doug Tabish

Amex

EVP & GM, Global Card & Risk Operations

We’re headed to Miami on Nov 12-13!
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We can't wait to see you in Miami.

Check out our next event here!
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Contact Us

5 Canada Square, Canary Wharf, London, E14 5AQ
United Kingdom

+44(0) 207 375 7500

+44 (0) 207 375 7576

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