Service & Experience at Customer 2024
24 
February
, 
2023

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1200+

Attendees

1000+

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The plenary, panel, and forum will all be joined from your main Virtual Event Page personalized link.

"Reuters Events Pharma 2021 is where we redefine what the pharma industry can do."

— Ester Banque, Senior Vice President

"Reuters Events Pharma 2021 is where we redefine what the pharma industry can do."

— Ester Banque, Senior Vice President

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"Reuters Events Pharma 2021 is where we redefine what the pharma industry can do."

— Ester Banque, Senior Vice President

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The plenary, panel, and forum will all be joined from your main Virtual Event Page personalized link.

"Reuters Events Pharma 2021 is where we redefine what the pharma industry can do."

— Ester Banque, Senior Vice President

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Service & Experience at Customer 2024
November 12-13, 2024   |   Hilton Miami Downtown, Miami   |   #RECUSTOMER2024

Gain Unprecedented Exposure to the World's Top CS/CX Leaders

Set Benchmarks, Inspire Change, and Tackle the Energy Transition

FIND OUT MORE ABOUT SPONSORING AND EXHIBITING
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300+

Senior Leaders

66%

Director Level Attendance

70%+

Brand Heavy Audience

1-2-1

Networking

30+

Industry Speakers

Gain unprecedented access to global customer service & experience leadership


Enquire About 2024 Sponsorship Opportunities
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250+

SENIOR LEADERS

40+

CX & SERVICE SPEAKERS

20+

INTERACTIVE SESSIONS

70%+

BRAND ATTENDEES

Building relationships with key decision-makers

Reuters Events: Customer Service & Experience 2024 unites Chief Customer Officers and senior customer service and experience leaders from major brands to take a collective leap forward in strategy, technology, and customer-centricity.


With disruptive technologies creating waves across industry lines, service and experience leaders are looking for clarity and guidance. This is your opportunity to push past overhyped trends and demonstrate the practical, applicable technologies & services that will shape their CS & CX offerings throughout 2024 and beyond.

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Use this space to expand on your CRUX in more detail.

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Explain the key challenge that your event's going to solve - what keeps your key customers awake at night?

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Remember to explain why this is IMPORTANT? Why this is URGENT?

CLICK HERE TO REQUEST MORE INFORMATION ON SPONSORSHIP
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“As a sponsor, exhibitor, speaker and attendee, I absolutely recommend this event to anyone in the industry. It is well planned, organized, and structured with great networking opportunities that aren’t pushy or overbearing. The quality of the sessions is unmatched and the Reuters team, from the Sales executives to on-site personnel is an absolute delight to work with!”

— CMO, Worthix

Executive leaders in service & experience from major brands

Representatives include:

·       Chief Customer Officer

·       Customer Experience

·       Customer Care & Service

·       Customer Operations

·       Contact Centers

·       Workforce Management

·       Customer Journey

·       Customer Insights

·       Customer Success

·       Digital CX

·       Messaging & Chat

·       Member & Community Engagement

·       Employee Experience

Download the brochure
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Senior Leaders in Attendance

Dominated by End User Brands

Why sponsor Customer Service & Experience 2024?

Only by bringing together different companies, different functions, different industries, and diverse perspectives, can we escape our echo chambers and revolutionize consumer engagement.

Lead generation & ROI

We know that you’re looking for ROI. You need to know that your business development team will come away with enough meetings and leads.


We offer bespoke opportunities from intimate workshops to digital content for opt-in leads, to ensure you can connect and do business with the leaders searching for new solutions.

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Brand awareness with the top-tier of CS/CX leadership

With an audience dominated by leadership in customer service and experience from major brands, we build events with these leaders in mind, this ensures every sponsor can network with key decision makers who’ll have genuine impact for your business. If you’re looking to do business, then no other event guarantees as many executive leaders in one place.

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Position yourself as CS/CX thought-leader 

Reuters Events unites C-Suite, SVP/VP and Director-level service and experience leaders from major brands as they look to learn, innovate, solve challenges, and grasp new opportunity. If you are looking to position yourself alongside key decision makers, then this is the event for you.

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Unrivalled intimate networking

1-2-1 networking is a core feature of the event, with sponsors having access to a networking platform and attendee list ahead of, during, and post event. We allow you to connect with attendees in advance, book meetings and ensure your time onsite generates the maximum ROI.


With limited exhibition space and sponsorship, we ensure you have the best experience possible without hundreds of competitors in the room.

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OPPORTUNITIES ARE LIMITED - FIND OUT MORE
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Tailor-Made Opportunities for…

Brand awareness

Gain access to our network of Reuters Events Senior CS/CX professionals: Put your brand and expertise in front of engaged contacts on subject matter relevant to you

Thought leadership

Associate yourself with CX’s most influential voices: Our content pieces engage senior-level stakeholders changing the world of Customer Service & Experience, share your message with theirs in our global content series

Networking

One-to-one Meeting and Networking Service: Connect with 300+ industry leaders and potential new partners through a dedicated digital meetings platform.

Lead & Pipeline Generation

We know you’re looking for ROI. You need to know that your business development team will come away with enough meetings and leads with qualified prospects. We pride ourselves on offering a unique platform built around meaningful engagement with senior leaders at a crucial point where they’re looking for solutions to their challenges. From targeted invite-only workshops to digital content for opt-in leads, we ensure you connect and do business with leaders searching for new solutions.

Opportunities are limited - find out more
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Some of the ways you can get involved

20-minute presentation

Showcase your thought leadership, share case study examples and inspire a senior CS/CX audience with your story. With limited solo opportunities, get in touch to find out more.

Live panel discussion

Participate in one of our in-depth panels with CS/CX leaders to showcase your thought leadership in an interactive format. Be a part of the industry discussion and join one of our panels here.

Networking & exhibition

Generate leads with a booth, showcase your latest products, get back to one-to-one networking and capture the industry’s most senior leaders’ attention.

Interactive workshops

Secure exclusive access to a targeted group of attendees, all with vested interest in your company offering, network with a small group of 15-20 leaders in-person to discuss industry solutions. We also offer Breakfast workshops, Lunch workshops and our Agenda workshops focused on subject matter of your choice! Act now as there are LIMITED of these available.

Opportunities are limited - find out more
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“

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Now more than ever, it’s important for leaders across the industry to knowledge share, as we anticipate that many customer service trends, channel mix and consumer behavior shifts will continue to be a mainstay. That’s why Customer Service & Experience USA is a crucial meeting point

—  Mike Del Pozzo, Chief Customer Officer

What you can expect when you sponsor

Connect with 250+ top industry leaders and potential new partners through a dedicated event networking platform.


Our meeting platform enables you to plan your itinerary, identify key clients and prospects, build dialogue, and set up meetings, directly ahead of the event.


This functionality runs before, during, and after the event, allowing you to build meaningful interaction and generate leads with your target accounts, providing a highly effective onsite experience.

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Your brand in front of your prospects: We will work with you to get your brand in front of the prospects and clients that can transform your business.

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Be seen as a thought-leader: With the top tier of decision makers from major brands coming together at our in-person events, this provides an unrivalled opportunity to speak exclusively to the senior leadership team. Whether that be via panel discussion, presentation, or interactive workshop.

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Showcase your solutions: We bring together senior leaders at a crucial point in time where they are actively searching for solutions to their business challenges. From our exhibition hall to our 2-day interactive conference agenda, you can position your expertise in front of key decision makes from major businesses.

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Kickstart sales cycles: Whether it be “cold” prospects or old acquaintances, we specialize in intimate networking for executive leadership. Reuters Events summits enable our audience and you as sponsors to connect with people at the right time and accelerate your business efforts.

One-to-one meeting and networking service

Connect with 250+ top industry leaders and potential new partners through a dedicated event networking platform.

 

Our meeting platform enables you to plan your itinerary, identify key clients and prospects, build dialogue, and set up meetings, directly ahead of the event.

 

This functionality runs before, during, and after the event, allowing you to build meaningful interaction and generate leads with your target accounts, providing a highly effective onsite experience.


Find out more about sponsoring
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Here to help

Josh Gordon

Head of Commercial Partnerships

+44 (0) 207 422 4348

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Scott Robertson

Commercial Director

+44 20 7513 4474

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We can't wait to see you in Miami.

Register Here
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Contact Us

5 Canada Square, Canary Wharf, London, E14 5AQ
United Kingdom

+44(0) 207 375 7500

+44 (0) 207 375 7576

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