Sanas provides the world's first Real-Time Speech Understanding Platform powered by its patented AI technologies. Born from a mission to power a kinder, more compassionate world, Sanas is pioneering a revolution in human connection by making global, real-time communication more inclusive. Today, Sanas offers Real-Time Accent Translation and Noise Cancellation with omni-directional capabilities. Founded in 2020, Sanas is led by a team of exceptional co-founders, including CEO Sharath Keshava Narayana, and CTO Shawn Zhang.
Enterprise contact centers need a new model- one that scales performance while improving service quality. Parloa is the AI Agent Management Platform that enables hybrid teams to work side by side, unifying AI and human agents across the full lifecycle- from build and deployment to continuous optimization. With fast time-to-value and enterprise-grade reliability, Parloa helps global brands move beyond cost cutting, turning conversations into long-term business growth.
As the leading real-time customer insights platform, unitQ empowers companies with actionable AI insights from customer feedback to help them craft high-quality products, services, and experiences. unitQ centralizes customer feedback from all sources and automatically groups it into thousands of granular categories to help organizations discover what matters most to customers — all in real time
Cresta combines the best of AI and human intelligence to transform conversations and workflows at every level of the contact center. Our platform uncovers customer insights, surfaces behavioral best practices, automates conversations and inefficient processes, and empowers every team member to work smarter and faster. All in a single solution purpose-built to save time, reduce costs, elevate the customer experience, and accelerate revenue growth with every interaction. Cresta is more than a platform — we’re a white-glove partner in AI transformation, with the industry’s strongest track record of success at enterprise scale. Leading organizations like Verizon, United, and CVS trust Cresta to unlock efficiencies, differentiate their customer experience, and drive business growth.
Liveops is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty. For over 25 years, we’ve paired cutting-edge technology with trusted, remote, and empathetic human expertise to deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, webring global reach with unmatched adaptability—helping brands meet customer needs, anywhere, anytime. From complex interactions to seasonal surges, we proudly serve Fortune 500 and enterprise clients—delivering personalized experiences that earn trust and drive lasting impact. It’s not outsourcing, it’s outsmarting.
Sierra is the platform that helps businesses build better, more human customer experiences with AI. With Sierra, companies deploy customer-facing AI agents that communicate in natural language, solve complex problems, and take action in real time—on any channel.
From helping customers find the right home or product to originating mortgages, managing orders, authenticating patients, and preventing cancellations, Sierra agents handle complex tasks with enterprise-grade end-to-end work inside enterprise systems.
Leading brands like The GAP, Rocket Mortgage, SoFi, Sutter Health, and Wayfair have partnered with Sierra to improve customer satisfaction in the moments that matter while driving operational efficiency and revenue growth.
With more than 550 AI Agents deployed globally, Ada is the trusted leader in agentic customer experience, transforming how enterprises engage with customers. Activated by our ACX Operating Model—a combination of technology, methodology, and expertise—enterprises can easily create and manage high-performing AI agents that deliver personalized interactions across channels.
Since 2016, Ada has powered more than 6.4 billion interactions for global brands like Ancestry, Cebu Pacific, IPSY, monday.com, Pinterest, Square, and Sky, delivering extraordinary experiences at scale.
With enterprise-grade security and compliance (SOC 2, GDPR, PCI, HIPAA, AIUC-1), Ada helps organizations reduce cost-to-serve, elevate CSAT, and increase lifetime customer value.
iQor empowers CX and revenue leaders to elevate customer experience and accelerate growth across the full lifecycle. Insights iQ transforms every interaction into intelligence, delivering a unified AI-powered view to improve performance, increase retention, and automate with confidence. Growth as a Service build and operates the revenue engine that drives acquisition and expansion, while exceptional CX turns customers into loyal advocates.
CallMiner is the global leader in conversation intelligence to improve customer experience (CX). CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI technology and machine learning. By elevating insights from the contact center to the boardroom, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality.
Reddy is an AI-powered coaching platform that redefines how customer
experience (CX) agents learn and improve. Our founders were ed-tech
experts before starting Reddy in 2023, with a focus since day one on CX
classrooms. Using advanced simulations, live coaching, and automated
QA, Reddy allows agents to grow more confident and proficient in a
fraction of the time. Agents practice complex customer interactions in a
safe sandbox — building skills before ever speaking with a real customer.
Clootrack is the fastest Al Superagent for Customer Intelligence. It gives access to actionable customer and market insights 7.5X faster, with both qualitative and quantitative analytics. It also helps to uncover hidden reasons behind customer experiences.
More than 150 enterprises have already harnessed Clootrack’s capabilities, achieving remarkable results:
For Brands:
- 32% drop in delivery returns
- 35% reduction in churn
- 3X faster new product development
- 38X ROI
Management consultancies saved over 300 hours per pitch and strategic workshop preparation
Investment funds saved 100+ hours per due diligence, boosting deal flow
BENEFITS
With ~94% accurate and unbiased insights, Clootrack is used for various analyses like feedback, assortment, pricing, customer experience, surveys, call centers, open-ends, employee experience, and custom analyses.
FEATURES
The platform features automated noise elimination, supports 55+ languages, and ensures enterprise-grade security with zero data retention in AI models, multi-tenancy, and compliance with ISO 27001 standards.
Intryc is a complete quality and training operating system that helps teams turn QA results into actionable insights and transform those insights into personalized training and coaching. With 90%+ guaranteed AutoQA accuracy, customizable intelligent sampling, and built-in training simulations, Intryc enables organizations to scale consistent support quality, reduce manual QA workloads, and deliver effective coaching and training across their entire team.
Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.
Simple AI builds advanced voice AI agents that transform how enterprises handle phone-based sales and support. Powered by best-in-class speech technology and conversational intelligence, Simple AI delivers lifelike, natural-sounding interactions that mirror top-performing human reps. The platform enables businesses to automate high-volume phone operations without sacrificing quality, handling everything from inbound support to outbound sales with precision and consistency.
At the core of Simple AI is a powerful training approach: agents are deeply informed on every product SKU and modeled after the highest-performing sales and support representatives. The result is AI that doesn’t just respond; it sells. In fact, Simple AI agents already outperform trained live reps by over 30% in conversion and upsell rates.
Designed for modern, high-growth companies (especially DTC brands), Simple AI agents operate 24/7, scale instantly with demand, and deliver consistent performance across millions of interactions. Today, Simple's AI powers phone operations for iconic brands like Omaha Steaks and DoorDash.
Beyond voice, Simple AI also supports automation across chat, email, and SMS, creating a unified customer communication layer. The company was founded by product and engineering leaders from Y Combinator and MIT, with a mission to redefine customer engagement through AI.
Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve.
What began in social listening and engagement has evolved into the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM). Our four product suites — Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights — are built on a single codebase, enabling seamless collaboration and real-time action.
Today, Sprinklr empowers customer-facing teams to engage, listen and respond across 30+ digital channels — all from one unified platform.
By unifying data and breaking down silos, elevating human potential through intelligent AI, and transforming every interaction into a moment of impact, we help brands unlock agility, drive growth and deliver outcomes that truly matter.
As teams, markets, and geographies align, brands gain a unified digital edge — the place where every customer touchpoint happens. It’s where trust is earned, feedback is shared, and opportunity lives.
While Unified-CXM is an emerging category, Sprinklr is leading the way — helping the world’s top enterprises deliver extraordinary experiences at scale.
Headquartered in New York, with a diverse global footprint, Sprinklr is publicly traded on the NYSE under the ticker symbol “CXM.”
