Ada is the trusted leader in AI-native customer service, designed to be your #1 customer service employee. Since 2016, Ada has powered over 5.5 billion interactions for leading brands like Square, peloton, Canva, and monday.com. Delivering extraordinary experiences at scale through higher-quality, more efficient customer service in every channel.
Cresta combines the best of AI and human intelligence to transform conversations and workflows at every level of the contact center. Discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every member of your team to work smarter and faster. All with a single platform that’s purpose-built to save time and money, differentiate the customer experience, and accelerate revenue growth every time you connect with a customer.
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Cyara is the AI trust company for customer experience. The Cyara Agentic Platform proves AI agents are ready before customers meet them, and it scores every live conversation for quality and compliance once they do. We work across every communication channel, every major CCaaS provider, and 55+ AI agent vendors. More than 450 enterprises – including leaders in insurance, banking, healthcare, and technology – rely on Cyara to assure more than 350 million customer journeys a year.
CallMiner is the global leader in conversation intelligence to improve customer experience (CX). CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI technology and machine learning. By elevating insights from the contact center to the boardroom, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality.
Your agents navigate the hardest conversations in your business every day. Reddy makes sure they never do it alone.
Reddy is the AI coaching platform built for enterprise contact centers. We learn your complex customer flows and build effective programs around them. Agents get the coaching they need to succeed. Managers get the visibility they need to lead.
Customers get a better experience on every call.
Reddy is the GPS for your entire CX operation. Before calls, agents build confidence through realistic AI simulations that mirror your actual systems and scenarios. During calls, they receive turn-by-turn guidance in real time. After calls, automated QA with 100% call coverage surfaces coaching opportunities across every interaction. Not 2% sampling. Every call. Every agent.
That full picture is what L&D, Operations, and QA have always needed but rarely had in one place. Reddy brings those teams together under a single platform, speaking the same language for the first time. Insights become action. Coaching becomes consistent. Performance moves.
Simple AI provides enterprise AI agents for customer conversations across voice, SMS, web chat, and email. Unlike platforms centered on call deflection, Simple AI is built for sales conversations and revenue-driving teams, helping move customers from initial interest to completed transactions. Its agents answer questions, recommend products, qualify leads, book appointments, complete transactions, and hand conversations to human teams with full context.
The platform combines lifelike voice, agent assist, automated quality monitoring, conversation analytics, and integrations with existing business systems. A dedicated launch team supports each deployment, designing, integrating, and continually optimizing the platform for your business's unique needs.
OpenText is a leading Cloud and AI company that provides organizations around the world with a comprehensive suite of Business AI, Business Clouds, and Business Technology. We help organizations grow, innovate, become more efficient and effective, and do so in a trusted and secure way—through Information Management.
