IBM is a leading provider of global hybrid cloud and AI, and consulting expertise. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. More than 4,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM's hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM's breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and consulting deliver open and flexible options to our clients. All of this is backed by IBM's long-standing commitment to trust, transparency, responsibility, inclusivity and service.Â
Enterprise contact centers need a new model- one that scales performance while improving service quality. Parloa is the AI Agent Management Platform that enables hybrid teams to work side by side, unifying AI and human agents across the full lifecycle- from build and deployment to continuous optimization. With fast time-to-value and enterprise-grade reliability, Parloa helps global brands move beyond cost cutting, turning conversations into long-term business growth.
Cresta combines the best of AI and human intelligence to transform conversations and workflows at every level of the contact center. Discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every member of your team to work smarter and faster. All with a single platform that’s purpose-built to save time and money, differentiate the customer experience, and accelerate revenue growth every time you connect with a customer.
Sendbird is the omnichannel AI agent platform enterprises choose to elevate customer experience, by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages.
Â
Combining omnichannel AI and a battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale.
Sanas provides the world's first Real-Time Speech Understanding Platform powered by its patented AI technologies. Born from a mission to power a kinder, more compassionate world, Sanas is pioneering a revolution in human connection by making global, real-time communication more inclusive. Today, Sanas offers Real-Time Accent Translation and Noise Cancellation with omni-directional capabilities. Founded in 2020, Sanas is led by a team of exceptional co-founders, including CEO Sharath Keshava Narayana, and CTO Shawn Zhang. To learn more, visit Sanas.ai.
Level AI is a customer experience intelligence (CX) and automation platform, building the next generation of AI first products in the CX space. Founded in 2019, the company has raised $74M across three funding rounds from prominent investors including Battery Ventures, Eniac Ventures, BrightLoop, Cross Creek, and Adam Streets. Level AI offers a suite of advanced artificial intelligence solutions that leverage the latest generative AI and semantic intelligence technologies. These tools enhance customer experiences, drive operational efficiency, and transform service and contact center teams into hubs of actionable business insights, and sustainable growth.
Key milestones for Level AI include:
*Â Securing $39.4M in Series C funding in July 2024
*Â Launching key applications focused on specific use cases - QA, Customer Analytics, Voice of the Customer, Screen Recording and Agent Assist
*Â Forming strategic resell partnerships with leading companies such as Five9 (a CCaaS provider) and TeleTech (a BPO provider)
Built by Bain, NPS Prism is a customer experience (CX) benchmarking platform that shows where you and your competitors are winning and why. Get clear answers to end debates and improve the customer journeys that matter most. NPS Prism has been adopted across 15+ countries and 10+ industries, including Airlines, Automotive, Banking, Grocery, Insurance, Pharmacy, Telecom, Utilities, Video Streaming and more.
Ada is the trusted leader in AI-native customer service, designed to be your #1 customer service employee. Since 2016, Ada has powered over 5.5 billion interactions for leading brands like Square, peloton, Canva, and monday.com. Delivering extraordinary experiences at scale through higher-quality, more efficient customer service in every channel.Â
Â
We offer unmatched control, transparency, and enterprise-grade security at scale, reducing wait times, boosting CSAT, and streamlining support across phone, email, and messaging. Our solution transforms 1,000+ person contact centers into teams that are 5-10x smaller—while delivering higher-quality.
Â
With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters. Backed by over $250M in funding, including Accel, Bessemer, FirstMark, Spark, and Version One, Ada is creating a new standard of customer service for billions around the world.Â
Freshworks Inc. (NASDAQ: FRSH) builds uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results.
Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive.
Over 74,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.
CallMiner is the global leader in conversation intelligence to improve customer experience (CX). CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI technology and machine learning. By elevating insights from the contact center to the boardroom, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality.
Clootrack is the fastest Al Superagent for Customer Intelligence. It gives access to actionable customer and market insights 7.5X faster, with both qualitative and quantitative analytics. It also helps to uncover hidden reasons behind customer experiences.
Â
More than 150 enterprises have already harnessed Clootrack’s capabilities, achieving remarkable results:
Â
For Brands:
- 32% drop in delivery returns
- 35% reduction in churn
- 3X faster new product development
- 38X ROI
Management consultancies saved over 300 hours per pitch and strategic workshop preparation
Investment funds saved 100+ hours per due diligence, boosting deal flow
Â
BENEFITS
With ~94% accurate and unbiased insights, Clootrack is used for various analyses like feedback, assortment, pricing, customer experience, surveys, call centers, open-ends, employee experience, and custom analyses.
FEATURES
The platform features automated noise elimination, supports 55+ languages, and ensures enterprise-grade security with zero data retention in AI models, multi-tenancy, and compliance with ISO 27001 standards.
Decagon is building the most advanced conversational AI agents for the enterprise. Since starting the company, we've been on a tear, winning over customers like Duolingo, Notion, Rippling, Eventbrite, Webflow, BILT and many more. Our AI agents provide a human-like customer support experience that enables enterprises to better serve their customers and efficiently manage their customer experience organizations.
Â
We've raised $100M in total funding from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels, including the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.
Aspect is a leader in AI-powered Workforce Management, helping contact centers align staffing with demand, improve schedule accuracy, and engage agents to deliver standout customer experiences.
With over 50 years of experience, we combine intelligent forecasting, intraday automation, and real-time insights to help teams make smarter decisions, respond faster, and achieve measurable ROI - often within the first year.
Built to support both workforce leaders and front-line agents, Aspect simplifies complex operations across industries like healthcare, retail, financial services, BPO, and the public sector.
We’re redefining what workforce strategy looks like - putting people at the center, and outcomes at the forefront.
Assembled is the only platform that unifies AI agents and intelligent workforce management to power fast, flexible support operations. Built for scale, Assembled helps teams automate over 50% of customer interactions, forecast with 90%+ accuracy, and optimize staffing across in-house and BPO teams.
Â
Whether it’s chat, email, or phone, Assembled makes it easy to orchestrate every interaction, balance workloads between human and AI agents, and adapt in real time — without sacrificing quality or control.
Â
Trusted by companies like Stripe, Canva, and Robinhood, Assembled transforms support from a cost center into a strategic advantage.
Procedureflow simplifies knowledge management by turning complex processes into visual guides that are easy to navigate, while ensuring they remain accurate, collaborative, and compliant.
Our visual and strategic approach to managing standard operating procedures helps organizations deliver trusted knowledge that scales and drives operational efficiencies.
Clearly guided processes combined with task automation help employees quickly grasp critical details and execute requests with confidence. Create a unified knowledge source that anyone can navigate and count on to deliver exceptional service.
find out more
MiaRec is an AI-native conversation intelligence platform that transforms everyday conversations into actionable business insights.Â
 MiaRec automatically analyzes conversations to surface customer experience and business insights, showing organizations what’s working, where customers are at risk, and where revenue opportunities are being missed—without surveys, analysts, or complex reporting tools.Â
Our solutions include:Â
• AI Auto QA – Automates conversation reviews to improve consistency and efficiency.Â
• AI CX Insights – Provides survey-free metrics (CSAT, NPS, Effort Score), highlights customer issues early, and detects churn risk.Â
• AI Revenue Insights – Uncovers missed sales and identifies areas for revenue growth.Â
• Ask AI Analyst – A natural-language interface that delivers direct, evidence-backed answers to business questions from conversation data.Â
Headquartered in Silicon Valley, MiaRec partners with enterprises and solution providers across healthcare, financial services, insurance, retail, and other industries to deliver practical AI-powered intelligence that drives measurable outcomes.
Cyara is the global leader in AI-powered customer experience assurance and productivity, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across conversational and generative AI channels, along with voice, digital, and messaging, Cyara empowers hundreds of the world’s leading brands to optimize more than a quarter of a billion customer interactions every year. From full customer journey visibility to AI governance and compliance, Cyara ensures every touchpoint works flawlessly, helping businesses deliver secure, friction-free, and high-quality CX at scale.
Loris helps customer-obsessed brands turn everyday support conversations into powerful business intelligence. Proven on more than 1 billion interactions, our proprietary AI models uncover the real reasons customers reach out, how they feel, and what’s driving churn or loyalty – across all channels and both human and AI agents. From spotting emerging issues to uncovering contact issues to flagging churn signals, Loris makes it easier to act on what your customers are already telling you. Loris is used by leading eCommerce, fintechs, online marketplaces, healthcare companies, and more and has been the subject of a Harvard Business School case study and named a Gartner Cool Vendor in Customer Service Technology.
