Ada is the trusted leader in AI-native customer service, designed to be your #1 customer service employee. Since 2016, Ada has powered over 5.5 billion interactions for leading brands like Square, peloton, Canva, and monday.com. Delivering extraordinary experiences at scale through higher-quality, more efficient customer service in every channel.
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We offer unmatched control, transparency, and enterprise-grade security at scale, reducing wait times, boosting CSAT, and streamlining support across phone, email, and messaging. Our solution transforms 1,000+ person contact centers into teams that are 5-10x smaller—while delivering higher-quality.
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With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters. Backed by over $250M in funding, including Accel, Bessemer, FirstMark, Spark, and Version One, Ada is creating a new standard of customer service for billions around the world.
Cresta combines the best of AI and human intelligence to transform conversations and workflows at every level of the contact center. Discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every member of your team to work smarter and faster. All with a single platform that’s purpose-built to save time and money, differentiate the customer experience, and accelerate revenue growth every time you connect with a customer.
Cyara is the global leader in AI-powered customer experience assurance and productivity, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across conversational and generative AI channels, along with voice, digital, and messaging, Cyara empowers hundreds of the world’s leading brands to optimize more than a quarter of a billion customer interactions every year. From full customer journey visibility to AI governance and compliance, Cyara ensures every touchpoint works flawlessly, helping businesses deliver secure, friction-free, and high-quality CX at scale.
CallMiner is the global leader in conversation intelligence to improve customer experience (CX). CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI technology and machine learning. By elevating insights from the contact center to the boardroom, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality.
Your agents navigate the hardest conversations in your business every day. Reddy makes sure they never do it alone.
Reddy is the AI coaching platform built for enterprise contact centers. We learn your complex customer flows and build effective programs around them. Agents get the coaching they need to succeed. Managers get the visibility they need to lead. Customers get a better experience on every call.
Reddy is the GPS for your entire CX operation. Before calls, agents build confidence through realistic AI simulations that mirror your actual systems and scenarios. During calls, they receive turn-by-turn guidance in real time. After calls, automated QA with 100% call coverage surfaces coaching opportunities across every interaction. Not 2% sampling. Every call. Every agent.
That full picture is what L&D, Operations, and QA have always needed but rarely had in one place. Reddy brings those teams together under a single platform, speaking the same language for the first time. Insights become action. Coaching becomes consistent. Performance moves.
The results: 50% faster agent ramp time. 61% higher CSAT. 14% lower handle time. 12% higher first call resolution. 135% improvement in call quality. Morgan and Morgan eliminated six weeks of post-training ramp time entirely, with agents performing at full speed on day one. ISG saw $1M in annualized savings in their first year. As their CEO put it: "Reddy is a CEO's best friend."
Enterprise contact centers and leading BPOs, including Harte Hanks, choose Reddy for lightning-fast AI setup on their existing data, zero-risk pilots that prove ROI before procurement, and enterprise-grade security. (SOC 2 Type 2, HIPAA, PCI)
Founded in 2023 on a simple belief: people learn by doing.
