Kraken Technologies is part of the Octopus Energy Group and is the leading tech platform for utilities, purpose-built to make the global transition to green energy quicker and cheaper.
Our tech platform provides a best-in-class customer experience for utilities because it was built for customers and the people who serve them. This means a better billing engine and modern CIS/CRM that’s highly customizable and built to support the next generation of use cases including advanced rates, net metering, and connecting and managing EVs.
We combine this platform with a pioneering operating model that empowers customer service teams to act with autonomy on behalf of customers. Utilities who move to Kraken have seen a 40% reduction in cost-to-serve and customer service scores [increasing from 1.5 stars to 4.5 stars following deployment].
Today, we support over 42m customer accounts worldwide, including with Origin Energy, E.ON, Tokyo Gas and EDF and are on track for 100m accounts by 2027.
Habitat Energy is a leading global optimiser of battery storage and renewable energy assets operating across Australia, the UK and the USA. The company fuses artificial intelligence and machine learning (AI/ML) driven market analysis, “human in the loop” traders, and deep asset intelligence to maximize assets revenues, ensuring they are in the right market at the right time, all of the time.
