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Pharma Customer Engagement USA 2026

To achieve great things, two things are needed: a plan and not quite enough time.

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Owen Rolt

 

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VP, North America Business Operations / Cx Transformation Leader

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Pharma Customer Engagement USA 2026
October 27-28   |   Philadelphia   |   #RECustomerUSA

Take action with pharma’s customer engagement trailblazers

EXPLORE THE 2026 AGENDA
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Speaker pledge to ensure actionable takeaways 

To avoid top-level discussion and ensure you have valuable, impactful learnings to take back to your team, every Reuters Events speaker has committed to the following:

I will include at least one real-world example to illustrate my point

1

I will share at least one example of a success/failure

2

I will give at least one actionable next-step you can implement next week

3

Holly Valdiviez

Senior Vice President, Neuropsychiatry Franchise

Acadia Pharmaceuticals

Deanna Olson 

Senior Area General Manager

Bayer

Ryan Beaird

Senior Area General Manager

Bayer

Mayank Agrawal 

Head of Commercial Excellence, US Oncology

AstraZeneca

Rachel Aldana

Rachel Aldana, VP Head of Commercial Operations

AbiVax

Silvi Haldipur

Head of Customer Experience Strategy and Human Centered Design

Novo Nordisk

Saket Malhotra 

Global Head of Commercial Digital

BioMarin

Johanna Rossell 

SVP, General Manager, Regenerative medicine

Sumitomo Pharma America

Michael Sobotka

VP, Data Science - Global Commercial Analytics

Pfizer

Jill Shull Gildroy

Executive Director, RLT Business Excellence

Novartis US

Alicia Abella

Head of AI Product

Novo Nordisk

Wincy Fung 

AVP, Digital Services, Digital Merck Manufacturing Division

Merck

Anuvrat Chaturvedi 

Senior Director, Data Science

Gilead Sciences

Marilina Marcano 

Executive Director PSL Breast and Woman’s Cancers, Oncology General Management

Novartis

Vaishali Chaudhuri

Director Marketing Sciences

Gilead Sciences

Jaspreet Singh

Chief Customer Officer

Empower Pharmacy

Nivi Mogali

Director, Enterprise Omnichannel Analytics Capabilities

GSK

Jorge Herrera

Senior Director, Omnichannel Engagement US

CSL Behring

Preethi Ramesh

Director - Data Digital & Technology

Takeda

Veronica Gindel

Vice President, Sales, Uro-Oncology

Ferring Pharmaceuticals

Eddie Power

VP, Global Pharma Medical Strategy

Bausch Health

Ridhima Sharma

Global Marketing Director, (Global Neurology)

Sanofi

Mike Zapiec

Consulting Executive 

Inizio Ignite

Vijay Iyengar

Executive Director, Global Digital Business Transformation: Sales, Marketing & Enterprise Strategy

Eisai

Jason Brenner

RVP, Healthcare & Life Sciences 

LiveRamp

Terrel Marks

Life Sciences Transformation Leader

IBM

Wes Little 

Chief Analytics & Data Officer, GM

WellSky

Akash Jain

Director, Business Insights & Analytics (US Oncology)

Merck

Div Khetia

VP, Head of Medical Channel Excellence

Pfizer

Erin Gallagher

Principal, Customer Success

Veeva Ostro

Matt Wilson

Founder and CEO

uMed

Brenden Schultek

VP of Sales

Merz Therapeutics

Lucy Kern

Portfolio Innovation Peer To Peer Engagement Lead

UCB

Darshan Joshi

Head of Commercial Technology Blueprint Transformation, DD&T

Takeda

Amy Turnquist

VP, the America's Operating Board

Healthcare Businesswomen’s Association

Elizabeth Beringer

President

Real Chemistry

Scott Phillips

Vice President, Real World Data

Diaceutics

Jane Urban

Chief Data and Analytics Officer

Improzo

Philip Poulidis

CEO & Co-Founder

ODAIA

Gaurav Jaggi

Senior Director, Insights & Analytics

Regeneron

David Dominik

Vice President, Digital Strategy 

New York Football Giants

Chareen Lim

Senior Vice President

Ipsos

Izumi Yoshida 

Executive Officer, Head of Pharma

GenerativeX

Ketul Shah

Insights and Optimization Lead

Novo Nordisk

Nadia Tantsyura

Executive Director, Commercial AI & Advanced Analytics

Bristol Myers Squibb

Tarak Shah

Senior Director, Digital Strategy and Activation Lead

Bayer

Croom Lawrence

Vice President, Forward Deployed Strategist

CustomerInsights.AI

Kevin O'Connell

VP, Business Solutions

PharmaForceIQ

Baya Ginn

Founder

SCD Relief Inc.

Matthew Hogg

Senior Vice President, Connectivity & Ecosystem

LiveRamp

Troy Spry

Vice President of Customer Success

Re:course AI

David Bernard

Managing Director

DB Marketing Technologies

Nadine Lafond

CEO

Imre agency

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See what our speakers have to say

Pharma can become a solution for sustainable healthcare, and Reuters Events Pharma is where our leaders combine with healthcare innovators to move us forward

- David Loew, Chief Executive Officer, Ipsen

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This was my first time attending one from Reuters, and I couldn’t be more impressed. I’m telling all my colleagues here at Regeneron since I got back to work

- George Betts, Executive Director and Head of Global Medical Affairs Operations, Regeneron 

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Get in touch with our team today!

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Kana Jessica Chia headshot

Kana Jessica Chia

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Global Project Director, Pharma

+44 20 7513 8939

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Suzy Wang headshot

Suzy Wang 

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Global Project Director, Pharma

+44 (0) 20 7513 4090

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Matt Atkinson headshot

Matt Atkinson

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Head of Sales & Partnership, Pharma and Healthcare

+44 (0) 20 7513 8931 

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Issie Childs headshot

Issie Childs

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Commercial Director

+44 20 7513 4535

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Daisy Beale headshot

Daisy Beale

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Team Lead, Delegate Relations

+44 20 3197 3016

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Max Silverman headshot

Max Silverman 

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Delegate Relations

+44 20 3197 8043

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