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November 
3

Pharma Customer Engagement USA 2026

To achieve great things, two things are needed: a plan and not quite enough time.

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The plenary, panel, and forum will all be joined from your main Virtual Event Page personalized link.

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“Patient-first. Collaborative. Data and insights driven. Digitally underpinned.”

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The plenary, panel, and forum will all be joined from your main Virtual Event Page personalized link.

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The plenary, panel, and forum will all be joined from your main Virtual Event Page personalized link.

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Owen Rolt

 

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Pharma Customer Engagement USA 2026

Leadership Summit & Global Broadcast | 

October 27-28   |   Philadelphia   |   #RECustomerUSA

Who you will meet at Reuters Pharma Customer Engagement USA 2026

To get full event sponsorship information, agenda opportunities, core topics and complete attendee breakdown, get in touch with the team with the link below.


See you in Austin, at #CCUSA

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Confirmed 2026 attendees from industry-defining organization

In today’s digital age, face-to-face relationships are more important than ever. We connect you directly with senior decision-makers, empowering you to accelerate growth, spark innovation, and shape your strategy through meaningful in-person connections.

Connect with an unrivalled senior audience

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Network with senior leaders from multiple departments

100%

top 50 pharma

 

80% 

Director-level or above

300+

attendees

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Technology, AI and software

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Connectivity

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Strategy and innovation

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Safety, ADAS, and AV

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Manufacturing and supply chain

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Purchasing and procurement

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Engineering

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Aftermarket

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Electrification

Join leaders from across the full auto ecosystem

Cross-industry perspectives that spark innovation

Marketing

Commercial

Medical Affairs

Customer Experience

HCP Engagement

AI

Data & Analytics

Value

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Chief Consumer Officer

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Chief Customer Experience Officer

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Chief Data & Analytics Officer

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Chief Marketing Officer

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Chief Quality Officer, CEO, & Co-Founder

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EVP, Large Enterprise and Merchant Platform Group

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SVP, Tech and Engineering

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SVP, Contact Center

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SVP - Program & Channel Enablement

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Vice President, Customer Experience & Digital Transformation

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Vice President, Customer Care & Communications

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Vice President, Customer Experience

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Vice President Guest Products & Experience

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Vice President, Foodservice Operations and Customer Service

C-suite

Chief Business Development
Chief Operating Officer
Chief Medical Affairs Officer, Head of Medical Engagement & Impact
Chief Customer Engagement Officer

SVP/VP

VP, Worldwide Commercialization Excellence, Integrated Content Delivery Leader
VP, Medical Affairs Channel Excellence and Digital Medical Health
VP, Head of Medical Affairs Academy
VP, Head of Medical Academy
VP, Head of Digital & IT for US Commercial and Global Medical Affairs
VP, Franchise Head Hematology and Transplant, USBU
VP, Digital & Data Science Services R&D
VP, Commercial Analytics & Sales Operations
VP, AI & Omnichannel
VP Global Medical Affairs Rare Diseases
VP Commercial Strategy, Analytics & Operations
VP, Global Marketing
VP, Customer Engagement, North Stars Region
VP of Neuroscience Market Access and Health System Strategy
VP Marketing
SVP, US Medical Affairs & Drug Safety
SVP, General Manager Rare Disease
SVP & Head Of Medical Affairs International
SVP & GM, Branded Specialty
SVP & General Manager, Branded Specialty Business Unit
SVP, Global Oncology/Hematology Commercial Business Unit

Heads of 

Head, Medical Excellence
Head, Market Research and Advanced Analytics, Global Oncology
Head, Global Medical Analytics and Real-World Evidence; Founder
Head, Global Medical Affairs Operations
Head, Customer Engagement Excellence (SVP)
Head of Medical Communications
Head of Global Scientific Communications
Head of Data Science
Head of Content Studio
Head of Commercial Excellence
Head of Commercial Analytics and Insights, US Business Unit
Head of Analytics & Insights, US
Head Global Digital Delivery
Global Medical Unit Head, Rare Growth & Launch Brands
Global Head of Commercial Digital

Directors 

Sr. Director, Global Digital Strategy & Capabilities
Sr. Director MSL Team Lead
Sr. Director & Head of Technology Oncology
Sr. Dir. Global Digital Customer Engagement
Senior Director, Marketing
Senior Director, Head of Oncology – Digital Data & Tech
Senior Director, Head of Biologics Marketing, US
Senior Director, Global Public Health and Innovation
Senior Director, Global Market Access and Pricing
Senior Director, Global Commercial Learning & Development
Senior Director, Digital Strategy and Engagement Lead
Senior Director, Corporate Communications
Senior Director Field Engagement - Cardiovascular and Emerging Therapy Areas
Senior Director AI & Visualization
Senior Director - Commercial Analytics & Insights
Director, US Medical Affairs Content Creation Strategy and Deployment, C3C Lead
Director, Strategic Insights & Analytics
Director, Resource Optimization
Director, Product & Pipeline Communications
Director, Owned Channel Strategy
Director, Omnichannel Strategy
Director, Omnichannel Analytics
Director, NA Omnichannel CRM Operations
Director, Medical Review - Programs and Grants
Director, Medical Omnichannel & Content Strategy
Director, Medical Affairs
Director, MDM
Director, Innovation, Strategy and Partnerships
Director, IIS Vaccines International Markets
Director, Digital Communications, Oncology
Director, Data Strategy & Management
Director, Data Science and AI
Director, Data Science
Director, CRM Business Lead
Director, Commercial Data Science
Director, Commercial Development
Director, Commercial and Medical Affairs Data Analytics
Director, Commercial Analytics
Director, Biosimilars Medical Affairs
Director, BBU Data Science & AI
Director Omnichannel Analytics
Director Global Digital Customer Engagement
Director E-Commerce & Loyalty
Director Data Strategy & Management
Director Data Governance and Quality
Director Commercial CRM
Director - Medical IT Digital
Director - Digital Transformation
Director

SEE THE FULL LIST OF JOB TITLES ATTENDING THIS OCTOBER

8 July 2025

Join the world leading claims community

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What pharma leaders say about Customer Engagement USA

Pharma can become a solution for sustainable healthcare, and Reuters Events Pharma is where our leaders combine with healthcare innovators to move us forward

- David Loew, Chief Executive Officer, Ipsen

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This was my first time attending one from Reuters, and I couldn’t be more impressed. I’m telling all my colleagues here at Regeneron since I got back to work.

- George Betts, Executive Director and Head of Global Medical Affairs Operations, Regeneron 

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Get in touch with our team today!

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Kana Jessica Chia headshot

Kana Jessica Chia

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Global Project Director, Pharma

+44 20 7513 8939

Email Kana

Suzy Wang headshot

Suzy Wang 

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Global Project Director, Pharma

+44 (0) 20 7513 4090

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Matt Atkinson headshot

Matt Atkinson

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Head of Sales & Partnership, Pharma and Healthcare

+44 (0) 20 7513 8931 

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Issie Childs

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Commercial Director

+44 20 7513 4535

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