Rotate between four facilitated tables, each exploring a critical human challenge shaping today’s adjuster:

• The modern adjuster pressure profile – KPIs, caseload volatility, CAT surges, and emotional labor
• Burnout and performance risk – where fatigue is impacting accuracy, speed, and customer outcomes
• Remote culture & visibility challenges – supporting wellbeing when teams are behind screens
• Leadership capability gaps & practical support – building resilience through stronger people leadership and empowerment.

Amy Cooper, Founder & CEO, RISE

Turn to the person next to you and share: What's your reason for being here today?

Emma Bowman, Project Director, Reuters Events Insurance
Bryan Falchuk, President & CEO, PLRB

• Recalibrate severity as tariffs, supply shocks, and social inflation push up parts, labor, and claims costs beyond legacy pricing and reserves
• Move AI from pilot to production, reducing manual work, accelerating decisions, and equipping adjusters with better tools
• Build a future ready claims workforce by evolving skills while preserving the technical expertise and empathy at the core of claims handling

Amit Khanna, Chief Claims & Service Officer, Liberty Mutual Insurance
Moderator: Bryan Falchuk, President & CEO, PLRB

• Turn claims insights into action, giving underwriting, audit, and actuarial teams the intelligence they need to eliminate blind spots
• Elevate claims' influence, by ensuring frontline data shapes pricing, reserving, and business strategy, not just post-loss reporting
• Close the gap across the business, reducing surprises, driving smarter decisions, and creating stronger alignment from claims to underwriting

Polly Mitra, Director, PwC
Balaji Jayakumar, Director, PwC

• Build confidence your claims function can manage today’s most complex, high-severity losses – so data center outages and supply chain shocks don’t catch you off guard
• Close the execution gap between underwriting intent and claims reality by combining AI-enabled insight, vendor models, and coverage interpretation
• Rethink claims operating models, partner ecosystems, and workflows to reduce rework, delays, and leakage in increasingly complex files

Scott Harris, Chief Claims Officer, Commonwealth Casualty Company
Orla Nixon, Head of Claim Operations, New York Life Group Benefit Solutions (NYL GBS), New York Life
Chris Celentano, Chief Technical Officer, North America Claims, Sompo
Jim Sorrells, CPCU, Sales Director - P&C Insurance, DigitalOwl
Moderator: Bryan Falchuk, President & CEO, PLRB

Start your day with a coffee, connect with peers, and make the most of your time on the expo floor.

While you're there, take part in the Expo Scavenger Hunt. Visit participating booths, answer challenge questions, and earn points for the chance to win exciting prizes.

Head to the event app for details on participating booths, challenge questions, and how to get started.

Explore real tools solving real problems - cut costs, speed up claims, and support smarter decisions.

How Zurich and Other Giants Turn Policies Into Continuous Relationships, and Why That Changes Everything When the Claim Comes

Anna Bojic, CEO, Miss Moneypenny

10:35-10:45
Automating Claims With Multi-Channel AI Agents
Zenna Arab, Strategic GTM, Happy Robot

10:50 – 11:00
Brillio Claims 360 powered by AWS
Megha Mohan, Global Head of Insurance Claims, Amazon Web Services

Gaurav Shahi, Managing Director, AI Growth Leader, Brillio, LLC

11:05 – 11:15
Reimagining Claims Intake: High-Speed FNOL Built for Customer Retention
Elen Erzhibova, Senior Solution Architect, OutSystems

Moderator: Sabine VanderLinden, Co-Founder & CEO, Alchemy Crew 

• Protect critical experience through knowledge transfer, succession planning, and stronger talent pipelines as retirements accelerate
• Lead teams through AI and operational change by communicating the “why,” involving people early, and reducing low-value work
• Redefine adjuster success by balancing performance, empathy, and mental wellbeing in a high-pressure, remote, and complex environment

Jane Dullinger, Chief Claims Officer, Fortegra
Amy Klatt, SVP Claims, Skyward Insurance
Dan Moore, SVP Claims & CAO Shared Services, CNA
Bryan Quasthoff, VP Commercial Operations, Snapsheet
Moderator: Bryan Falchuk, President & CEO, PLRB

- Build a consistent record of loss by standardizing how field data is captured, so quality and completeness stay uniform across every inspection regardless of who is in the field

- Transform each inspection into a trusted, reusable record of property condition that makes claims estimate-ready and defensible

- Resolve claims with confidence, using accurate field data to cut rework, strengthen decisions, and speed the path to repair

Brannon Lacey, CEO, SeekNow

• Turn resistance into genuine buy-in by building frontline confidence through early wins, honest communication, and involving adjusters in the process
• Start with the workflows where change proves its value fastest – then use those wins to build momentum
• Embed new tools, processes, and ways of working into how adjusters already operate so change feels like an upgrade, not an imposition

Carolynn Smith, Head of US Business Service Operations & Enterprise Process Excellence, Prudential Financial
Nirmitee Shah, General Manager, Financial and Professional Services, Scale AI
Moderator: Bryan Falchuk, President & CEO, PLRB

Grab your lunch and take a seat at the Expo Stage to hear a real-world AI success story from one of the industry's leading innovators. Discover how claims leaders are moving beyond the hype, implementing AI at scale, and delivering measurable results across their operations.

From Digitization to Decisioning: Agentic Workflows in Claims

- Move beyond screens and extraction tools to ask the real architectural question: What operating model does AI leave behind as it moves through the claims lifecycle?

- Use a five-stage maturity curve to map the honest distance between digitizing claims documents and orchestrating triage, coverage, reserving, and settlement end to end

- Reserve handlers for genuine judgment as digitization lays the foundation, orchestration drives the transformation, and decisioning becomes the destination

Kyle Caswell, Chief Sales Officer, IVANS

From Concept to Claims Desk: How OEM Vehicle Data Is Transforming Claims Operations Today

- Accelerate claims investigations through direct access to owner-consented Toyota and Lexus OEM vehicle data

- Enhance loss assessment accuracy with connected vehicle insights that support more informed and efficient decision-making

- Deliver measurable operational value by embedding OEM vehicle data into production claims workflows and reducing cycle times

Donovan Arrivillaga, Auto Claims Business Lead, Toyota - Connected Analytic Services

Ryan Bode, Director of Alliances, Insurance, InvoiceCloud

1:45-1:55
Rethinking Intake for Optimal Claim Outcomes
Amir Prodensky, CEO, Strada

Moderator: Sabine VanderLinden, Co-Founder & CEO, Alchemy Crew

• Close the defense coordination gap by sharing verdict outcomes, tactics, and valuations before plaintiff advantages drive higher losses
• Value cases earlier using shared benchmarks, litigation AI, and severity scoring as verdicts and awards escalate
• Use aggregated defense intelligence to identify plaintiff tactics, legal trends, and market shifts sooner

Laura Block, SVP Head of US Marine Claims, Ascot Group
Dale Sherman, Chief Litigation Officer, MagMutual
David T. Vanalek, Chief Legal & Compliance Officer, Richmond National
Doris Aragon, VP Complex Excess Claims Unit, Zurich U.S.
Brian Bradley, President & CEO, BSA Claims
Moderator: Vinita Jajware-Beatty, President & Board Chair, Toronto Insurance Women’s Association

• Close the trust gap and build annual feedback loops that surface dissatisfaction before it becomes a complaint, lawyer call, or lost renewal
• Redesign claims touchpoints with a concierge model – fewer, higher-impact interactions that pre-empt regulatory scrutiny
• Link claims experience to renewals, complaints, and lifetime value to prove the ROI of customer investment

Becky Hudzik-Presson, Chief Claims Officer, Farm Family Insurance
Max Koonce, Chief Claims Officer, Sedgwick
Kathleen Miller, VP Cyber Claims, The Hartford Steam Boiler
Joey Daryanani, VP Operations Shared Services, CSAA
Sean Eldridge, Co-Founder & CEO, Crosstie
Moderator: Lori Pon, Executive Director, MAIPF

Attend the panel, then join facilitated roundtables to discuss how shared defense data can work in practice – what must change, what is possible today, and how organizations can move from alignment to execution.

Laura Block, SVP Head of US Marine Claims, Ascot Group
Dale Sherman, Chief Litigation Officer, MagMutual
David T. Vanalek, Chief Legal & Compliance Officer, Richmond National
Doris Aragon, VP Complex Excess Claims Unit, Zurich U.S.
Brian Bradley, President & CEO, BSA Claims
Moderator: Vinita Jajware-Beatty, President & Board Chair, Toronto Insurance Women’s Association

Attend the panel, then join facilitated roundtables to discuss where human intervention matters most in claims – what works, what doesn’t, and how to balance AI with human judgment.

Kathleen Miller, VP Cyber Claims, The Hartford Steam Boiler

Becky Hudzik-Presson, SVP P&C Claims – Chief Claims Officer, Farm Family Insurance
Joey Daryanani, VP Operations Shared Services, CSAA
Max Koonce, Chief Claims Officer, Sedgwick
Sean Eldridge, Co-founder & CEO, Crosstie
Moderator: Lori Pon, Executive Director, MAIPF

• Use Florida's post-reform data to benchmark claims costs, strengthen advocacy, and brief your board with evidence
• Identify which regulatory levers moved the needle so you can prioritize reform efforts with confidence
• Leave with a replicable model for making the case for reform before the next nuclear verdict forces action

Michael Yaworsky, Insurance Commissioner, Florida Department of Insurance

• Compress adjuster development with AI and VR simulations that replicate high-stakes claim scenarios
• Protect claim quality as retirements accelerate by giving newer adjusters access to experiential learning
• Validate training investment with outcome data on complex claims, resolution speed, and litigation escalation

Melissa Hill, Head of Claims for North America, Allianz Commercial

• Leverage AI-ready data for stronger injury claim strategy

• Deploy AI agents to manage severity drivers: venue, injury profile, compensation history, and attorney tactics

• Quantify AI's impact on large loss development, leakage reduction, and litigation spend to prove ROI

Dan Donovan, Head of IDN Solutions, SHIFT Technology

• Uncover why 85% of insurers believe AI improves customer trust while only 41% of policyholders agree, despite claims automation remaining a top investment priority

• Examine where carriers are investing in AI today and where they are increasing investments across the claims lifecycle

• Define where AI can operate independently, where human expertise remains essential, and how carriers are measuring ROI and productivity gains

Stephanie Behnke, Principal Industry & Market Insights, Hi Marley

• What’s the biggest barrier preventing effective data sharing across carriers, law firms, and vendors today?
• How early can we realistically identify a nuclear verdict – and what should change in handling once we do?
• How do we move from better litigation data to actually changing strategy on live, high-risk claims?

Michael Yaworsky, Insurance Commissioner, Florida Department of Insurance
Dan Donovan, Head of IDN Solutions, SHIFT Technology
Moderator: Vinita Jajware-Beatty, President & Board Chair, Toronto Insurance Women’s Association

• What moments in the claims journey matter most to policyholders – and where does automation fail?
• How do you decide when a claim should be handled by AI versus escalated to a human?
• How can claims teams detect dissatisfaction early before it becomes a complaint or legal action?

Melissa Hill, Head of Claims for North America, Allianz Commercial
Stephanie Behnke, Principal Industry & Market Insights, Hi Marley
Moderator: Lori Pon, Executive Director, MAIPF

Ismael Seck, COO and Co-Founder, Omnilex Partners

Leon Johnson, Managing Partner and Chief Business Officer, Omnilex Partners

3:50 – 4:00PM
Sentilink

Moderator: Sabine VanderLinden, Co-Founder & CEO, Alchemy Crew

• Establish governance, data flows, and regular collaboration that moves loss intelligence from the claims floor to underwriting and actuarial, ahead of renewal
• Translate emerging claims signals – plaintiff tactics, jurisdictional trends, and new exposures – into actionable underwriting insights, not static reporting
• Align claims and underwriting with the relationships, language, and cadence required to turn collaboration into real, lasting impact

Calvin Strong, Chief Claims Officer, PEMCO
Rich Gatz, VP Head of Cyber Claims, Arch Insurance
Kathy Arp, SVP Management & Professional Liability Claims, Skyward Specialty Insurance
Maria Cruz, VP Claims, QBE
KD, Head of Product, Brain Co.
Moderator: Chris Frankland, Founder, InsurTech360

• Understand where AI can support undertrained temporary staff during surge – and where it cannot
• Reduce post-CAT quality failures with AI-assisted quality assurance that scales with volume, not just headcount
• Create valuable ways AI can support surge readiness while satisfying regulatory considerations

Shawn Crawley, Head of North American Claims Operations, Sompo
Tiffany Alvey, SVP Head of Home Office Claims, PURE Insurance
Moderator: Bryan Falchuk, President & CEO, PLRB

• Define the claims leader's role – from operational function to strategic, client-facing force that shapes business outcomes in a complex global risk environment

• Navigate AI as both opportunity and threat – knowing when technology enhances client service and when cost-driven automation erodes the trust clients pay for

• Lead claims as an irreplaceable part of the value chain – with the focus, human judgment, and commercial clarity to prove its impact where it matters most

Neil Harrison, Global Head of Claims, WTW

•Meet a rising standard – the next generation still values price, trust and fair handling, but now expects seamless digital delivery by default
•Win the first 15 minutes at FNOL – a narrow window to reduce uncertainty, set expectations and make policyholders feel supported
•Combine human expertise, digital experience and AI to deliver the proactive communication, ownership and low-effort resolution that build lasting confidence

Joey Daryanani, VP Operations Shared Services, CSAA

• Eliminate the citation errors, misapplied policy language, and copy-paste mistakes that plaintiff attorneys are already scanning for with AI
• Generate policy-specific, legally accurate correspondence at scale – without asking adjusters to read a 75-page policy for every letter they write
• Quantify the leakage, litigation exposure, and rework cost hidden inside your current correspondence process to build the board-level case for change

Aman Gour, Co-Founder & CEO, FurtherAI
Moderator: Chris Frankland, Founder, InsurTech360

• Carry FNOL context forward with the claim to support better decisions across investigation, repair, bodily injury, evaluation, negotiation and settlement

• Scale expertise across the claims lifecycle with connected intelligence that closes the gaps between people, systems and workflows

• Advance from isolated AI assistance to coordinated agentic action – preserving the human oversight, judgment and relationships that define the carrier experience

Josh Valdez, Chief Product & Technology Officer, CCC Intelligent Solutions Inc.

• When claims intelligence reaches underwriting, how do you stop it becoming a report that gets filed away instead of something that changes a decision?
• As plaintiff attorneys use AI to scan for errors, how far behind is the defense side – and what does closing that gap require?
• When a high-profile claim threatens brand reputation, who owns the narrative – and how do you stop claims, legal, and communications pulling in different directions?

Neil Harrison, Global Head of Claims, WTW
Aman Gour, Co-Founder & CEO, FurtherAI
Moderator: Chris Frankland, Founder, InsurTech360

• How can insurers improve speed and efficiency without sacrificing claims quality or customer trust?
• Where can AI deliver the greatest value in claims, and where is human expertise still essential?
• What are the hallmarks of a resilient claims operation in today's risk environment?

Joey Daryanani, VP Operations Shared Services, CSAA
Josh Valdez, Chief Product & Technology Officer, CCC Intelligent Solutions Inc.
Moderator: Bryan Falchuk, President & CEO, PLRB

Wrap up Day One with drinks, canapés, and live entertainment with fellow attendees just a few steps away from the conference on Signature Island, overlooking the Waldorf Astoria Golf Course.

Our Women in Claims meet up is back for 2026! This is a ground-breaking and dynamic forum open to all attendees to share ideas, trends and experiences to create momentum within the women in claims community.

Margaret Resce Milkint, Global Insurance Practice Leader, Diversified Search Group
Jeanette Hernandez, CEO, ClaimConnectIQ

• Reduce policyholder churn by improving the total loss experience and identifying the moments that matter most

• Benchmark the metrics that drive performance, from cycle time and settlement speed to retention and customer satisfaction

• Remove friction from the total loss process to accelerate settlements and improve outcomes for both customers and carriers

Peter Jebson, CEO, Salvato Auctions
Tawna Kuni, Head of Seller Services, Salvato Auctions

Moderator: Sabine VanderLinden, Co-Founder & CEO, Alchemy Crew

• Transform a real claims challenge into a clearly defined, high-value AI use case with a practical path to implementation
• Benchmark your biggest operational bottlenecks against peers to uncover proven approaches and avoid costly missteps
• Build a compelling business case that secures buy-in, demonstrates value, and positions AI initiatives for successful scale

Nirmitee Shah, General Manager, Financial and Professional Services, Scale AI
Moderator: Chris Frankland, Founder, InsurTech360

- Explore how open claims reveal decision drift, override patterns, and reserve movement before they impact loss ratios

- Discover how disconnected systems hide policy context and reasoning, making consistent claims decisions harder

- See why native AI across the policy lifecycle turns claim decisions into actionable signals for claims and underwriting

William Steenbergen, Co-Founder & CTO, Federato Technologies

Moderator: Sabine VanderLinden, Co-Founder & CEO, Alchemy Crew

- Discuss how to evaluate the quality of AI solutions through adoption, leading indicators, and actuarial alignment 
- Break into roundtables to identify the most optimistic promises, what panned out, and what didn't 
- Present and discuss findings, and explore effective feedback loops to improve outcomes 

Rooney Gleason, Chief Insurance Officer, Evolution IQ
Moderator: Chris Frankland, Founder, InsurTech360

Head to the Expo Hall for a 30-minute networking pit stop. Choose your persona – Strategic Leaders, CX Champions, Legal Experts, or Partnership Builders – and connect with peers to swap challenges, wins, and contacts.

With hosts:

Talent Builders:
Tony Ruszala, Head of Claims Strategy, Operations and Customer Relations, HSB
Jon Thornton, VP Claims Strategy & Transformation, Westfield Insurance
Meryl Fein, Head of Claims Operations, North America, Allianz

Operations Strategists:
George Sittner, Chief Operating Officer, California Earthquake Authority
Dan Moore, SVP CAO & Claims Shared Services, CNA Financial
Orla Nixon, Head of Claim Operations, New York Life Group Benefit Solutions (NYL GBS), New York Life

Litigation Defenders:
Emmanuel Manuelidis, Chief Claims Officer, Atain Insurance Companies
Frank Ramos, Partner, Goldberg Segalla
Dale Diamond, VP Claims, NAMICO

Transformation Drivers:
Awais Farooq, Chief Claims Officer, Venbrook
Andrea Bessling, National Claims Executive Director, Allstate
Priyanka Gupta, AVP User Experience & Human-Centered Practices, Nationwide

Moderator: Sabine VanderLinden, Co-Founder & CEO, Alchemy Crew

• Win the board-level argument for claims investment by replacing the "cost center" label with outcome data that connects claims performance to retention, profitability, and competitive advantage
• Shift how your organization talks about claims – from "we pay out" to "we protect the business, the brand, and the policyholder"
• Hear from leaders who have successfully changed how claims is perceived internally, and what it took to make that shift stick

Enrique Monzon, Chief Claims Officer, Global Life, Pan-American Life Insurance Group
Lisa Jacobson, SVP Claims, Dellwood Insurance
Orla Nixon, Head of Claim Operations, New York Life Group Benefit Solutions (NYL GBS), New York Life
Shawn Crawley, Head of North American Claims Operations, Sompo
Manny Johl, Insurance Lead, Plaid
Moderator: Sabine VanderLinden, Co-Founder & CEO, Alchemy Crew

• Protect your technology budget with a build-versus-buy framework grounded in data assets, legacy infrastructure, and strategy
• Identify which AI capabilities to build, buy, or source through hybrid models to avoid vendor dependency
• Future-proof your AI investment, and design a modular tech stack that stays agile as the AI market evolves

Ronald Morrison, Chief Claims Officer, MSIG USA
Aaron Wheaton, Chief Claims and Customer Service Officer, Clearcover
Scott Hauptman, SVP Chief Customer Interactions Officer, Grange Insurance

Kevin Ostrander, Chief Revenue Officer, One Inc

Moderator: Vinita Jajware-Beatty, President & Board Chair, Toronto Insurance Women’s Association

Join this facilitated peer session to share what's worked and what hasn't in shifting the internal perception of claims. Bring your real examples – from board conversations to budget battles – and leave with language and tactics you can use immediately.

Enrique Monzon, Chief Claims Officer, Global Life, Pan-American Life Insurance Group
Lisa Jacobson, SVP Claims, Dellwood Insurance
Orla Nixon, Head of Claim Operations, New York Life Group Benefit Solutions (NYL GBS), New York Life
Shawn Crawley, Head of North American Claims Operations, Sompo

Moderator: Sabine VanderLinden, Co-Founder & CEO, Alchemy Crew

Join this interactive challenge clinic, where peers bring their toughest build vs buy dilemmas to the table. Explore the decisions keeping you up at night – from vendor lock in to legacy constraints – and crowdsource practical solutions with others facing the same challenges.

Ronald Morrison, Chief Claims Officer, MSIG USA
Aaron Wheaton, Chief Claims and Customer Service Officer, Clearcover

Scott Hauptman, SVP Chief Customer Interactions Officer, Grange Insurance
Kevin Ostrander, Chief Revenue Officer, One Inc

Moderator: Vinita Jajware-Beatty, President & Board Chair, Toronto Insurance Women’s Association

• Surface overlooked claims trends early before soft-market pricing locks in exposure to litigation, CAT volatility and social inflation
• Translate frontline signals – plaintiff tactics, TPA performance, and severity trends – into underwriting-ready inputs
• Build a claims-to-underwriting signal framework to guide repricing, restriction, monitoring, or exit decisions before loss trends harden

SPONSORSHIP AVAILABLE

• Move beyond single-use-case pilots by capturing highquality FNOL data that powers every agent across ingestion, orchestration, adjudication, and subrogation
• Chart the path from a low-lift pilot to measurable ROI in weeks, with a modular roadmap toward straight-through processing while adjusters retain strategic oversight
• Put Frontier AI into production at scale by operationalizing agentic workflows across the claims lifecycle, not just isolated pilot programs

Yiannis Broustas, Head of Marketing, Assured

• Win the talent battle early by positioning claims as a strategic, high-impact career – on par with underwriting and actuarial
• Protect critical expertise before it walks out the door with structured mentorship and succession that close your mid-level gap
• Attract and retain the talent you need by redefining the adjuster role to appeal to empathetic, analytical, commercially minded professionals

Christian Martin, SVP Chief Claims Officer, Berkley Entertainment
Nick Grinnell, SVP Chief Claims Officer, Berkley Oil & Gas

• Recognize how fraudsters are using AI against you, and where your current defenses are most exposed
• Pinpoint where AI delivers real return in detection and investigation, and where it wastes budget
• Build a human-plus-AI model that earns investigator buyin and holds up to governance scrutiny

Delpha DiGiacomo, VP Head of Claims Investigative Services, Zurich NA

• How do you change the internal perception of claims when the rest of the organization still sees it as a cost center?
• What claims outcome data has actually moved the needle with your board or CFO – and how did you frame it?
• How do you connect what happens on the claims floor to the public trust problem the whole industry is facing?

Christian Martin, SVP Chief Claims Officer, Berkley Entertainment
Nick Grinnell, SVP Chief Claims Officer, Berkley Oil & Gas

Moderator: Sabine VanderLinden, Co-Founder & CEO, Alchemy Crew

• When your core platform doesn't yet support the AI capability you need, do you build around it, wait, or replace it – and how do you make that call?
• You've shifted your ROI story from headcount to outcomes – what metric finally got your board to say yes?
• How do you know whether a simulation has improved your adjuster’s workflow– and what does good look like in practice?

Delpha DiGiacomo, VP Head of Claims Investigative Services, Zurich NA
Yiannis Broustas, Head of Marketing, Assured

Moderator: Vinita Jajware-Beatty, President & Board Chair, Toronto Insurance Women’s Association

• Make the board-level case for protecting people investment during AI transformation before cost pressure erodes institutional knowledge
• Stress-test change leadership against real scenarios, from resistant managers to stalled AI rollouts
• Leave with a CCO-to-CCO playbook for sequencing people and technology decisions together

Jeanette Hernandez, CEO, ClaimConnectIQ

• Invest in the right capabilities today by stress-testing your technology, talent, and operating model roadmap against a five-year claims forecast
• Protect your competitive position against Insurtech’s and large carriers by identifying the strategic bets your organization must make in the next 12 months
• Give your board a credible long-range claims strategy with a clear view of where the industry is headed, which capabilities will define market leaders, and how to sequence investment to get there

David Fernandez, Chief Claims Officer, Kingstone Insurance

Priyanka Gupta, AVP User Experience & Human-Centered Practices, Nationwide
Blake McDaniel, AVP, FedNow Product, Federal Reserve Bank

April Willers, President, ClaimDeck

Moderator: Sabine VanderLinden, Co-Founder & CEO, Alchemy Crew

Watch live as industry leaders go head-to-head on one of insurance's most pressing questions. Expect bold arguments, sharp rebuttals, and a battle for the audience's vote as leaders defend their vision and fight to prove which solution truly belongs in claims’ future.

• Pressure-test whether AI is strengthening or weakening empathy in the moments that matter most to customers
• Define what great claims looks like today – balancing speed, transparency, and human connection in a tech-driven experience
• Leave with a clear framework for combining AI efficiency with human empathy to deliver better outcomes at scale

Maryann Johnson, Senior Managing Director, Global Property & Energy Claims, Brown & Brown Insurance
Greg Hamlin, SVP Chief Claims Officer, Berkley Industrial
Dale Diamond, VP Claims, NAMICO
Moderator: Sabine VanderLinden, Co-Founder & CEO, Alchemy Crew

Moderator: Sabine VanderLinden, Co-Founder & CEO, Alchemy Crew