Strategic Marketing at Customer 2024
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Strategic Marketing at Customer 2024
November 12-13, 2024   |   Hilton Miami Downtown, Miami   |   #RECUSTOMER2024

Our 2023 Partners

Set Benchmarks, Inspire Change, and Tackle the Energy Transition

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Our Sponsors

Platinum sponsors

Analytic Partners

Analytic Partners is the leader in Commercial Analytics, providing adaptive solutions for deeper business understanding and right-time planning and optimization – for marketing and beyond. We turn data into expertise so our customers can create powerful connections with their customers and achieve commercial success.

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Salesforce

Salesforce helps organizations of any size reimagine their business for the world of AI. With Agentforce, Salesforce's trusted platform, organizations can bring humans together with agents to drive customer success—powered by AI, data, and action.

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IBM

IBM is a leading provider of global hybrid cloud and AI, and consulting expertise. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. More than 4,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM's hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM's breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and consulting deliver open and flexible options to our clients. All of this is backed by IBM's long-standing commitment to trust, transparency, responsibility, inclusivity and service.

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C3 AI

C3 AI is a leading Enterprise AI software provider for accelerating digital transformation. The proven C3 AI Platform provides comprehensive services to build enterprise-scale AI applications more efficiently and cost-effectively than alternative approaches. The C3 AI Platform supports the value chain in any industry with prebuilt, configurable, high-value AI applications for reliability, fraud detection, sensor network health, supply network optimization, energy management, anti-money laundering, and customer engagement.

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Emerald sponsor

KPMG

KPMG Customer Advisory helps some of the world’s leading marketing, sales, and service professionals make the right investments that deliver meaningful, sustained growth. Combining business experience with functional acumen, we provide you with deep economic analysis, robust customer insights and market intelligence, and strategic business direction to help you generate ROI from your investments in customer-centricity. Together, we’ll turn opportunities into tangible, transformative results.

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Emerald Sponsor

KPMG Customer Advisory

KPMG Customer Advisory helps some of the world’s leading marketing, sales, and service professionals make the right investments that deliver meaningful, sustained growth. Combining business experience with functional acumen, we provide you with deep economic analysis, robust customer insights and market intelligence, and strategic business direction to help you generate ROI from your investments in customer-centricity. Together, we’ll turn opportunities into tangible, transformative results.

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GOLD Sponsors

Sprinklr

Sprinklr is the unified platform for all customer-facing functions. Known to us as Unified Customer Experience Management, or Unified-CXM, we help companies deliver human experiences to every customer, every time, across any modern channel, at a once-impossible scale. What started in social has since expanded into a single AI platform to reach, engage, and listen to customers on more than 30 digital channels. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises —global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

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KPMG Customer Advisory

KPMG Customer Advisory helps some of the worlds leading marketing, CX and Customer Service professionals make the right investments that deliver meaningful, sustained growth. Our Customer Service & Experience Transformation team can help you improve the ROI of your customer-centric investments – enabling you to effectively manage winning customer strategies, processes and talent with connected insights.

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Okta

Okta is The World’s Identity Company™. We secure Identity, so everyone is free to safely use any technology. Our customer and workforce solutions empower businesses and developers to use the power of Identity to drive security, efficiencies, and success — all while protecting their users, employees, and partners. Learn why the world’s leading brands trust Okta for authentication, authorization, and more.

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Braze

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty. The company has been recognized as a 2024 U.S. News Best Technology Companies to Work For, is a 2023 UK Best Workplace for Women by Great Place to Work, and was named a Leader by Gartner® in the 2023 Magic Quadrant™ for Multichannel Marketing Hubs and in The Forrester Wave™: Cross-Channel Marketing Hubs, Q1 2023. Braze is headquartered in New York with 10+ offices across North America, Europe, and APAC.

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PubMatic

PubMatic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising’s supply chain of the future. PubMatic’s sell-side platform empowers the world’s leading digital content creators across the open internet to control access to their inventory and increase monetization by enabling marketers to drive return on investment and reach addressable audiences across ad formats and devices. Since 2006, our infrastructure-driven approach has allowed for the efficient processing and utilization of data in real time. By delivering scalable and flexible programmatic innovation, we improve outcomes for our customers while championing a vibrant and transparent digital advertising supply chain.

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Alembic

Alembic is a marketing analytics dashboard that makes it easier for CXOs to find the insights they need to make data-driven decisions. Our platform tackles key pain points of the C suite by leveraging AI and mathematics to uncover insights into what actually moves the sales needle. With API integrations for all the leading digital platforms, Alembic focuses on maximizing your marketing spend.

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silver Sponsors

Amplitude

Amplitude is a leading digital analytics platform that helps companies unlock the power of their products. Over 2,700 customers, including Atlassian, NBCUniversal, Under Armour, Shopify, and Jersey Mike’s, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action.

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Meltwater

Meltwater empowers companies with solutions that span media, social, consumer, and sales intelligence. By analyzing ~1 billion pieces of content daily and transforming them into vital insights, Meltwater unlocks the competitive edge to drive results. With 27,000 global customers, 50 offices across six continents, and 2,300 employees, Meltwater is the industry partner for global brands making an impact.

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Omneky

Omneky is a leading provider of generative AI solutions designed to revolutionize how brands and agencies create, manage, and optimize their advertising campaigns. Our state-of-the-art platform leverages the power of artificial intelligence to automate creative workflows, streamline collaboration, and deliver data-driven insights that drive superior results across all advertising channels.

With Omneky, brands and agencies can achieve unprecedented levels of efficiency, scalability, and performance, enabling them to focus on what truly matters - building meaningful connections with their audiences.

 

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Exhibitors

Certain

At Certain, we believe that human connections are more important than ever, and that the focus of meetings and events should be on building and deepening relationships with customers, buyers, and partners to accelerate success and build sales pipelines. With Certain's AI-powered Event Management and Event Intelligence platform, you get to identify buying signals at every stage of your meetings and events, identify and accelerate sales opportunities in real-time, and accurately measure business outcomes.

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Bloomreach

Bloomreach personalizes the e-commerce experience. It unifies real-time customer and product data so businesses understand what customers really want. By connecting that understanding to every channel, the e-commerce experience continuously reflects a changing customer as they shop. With the scale of AI, this creates endless new paths to purchase.

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Zoom

Zoom CX is an AI-driven platform designed to deliver seamless, personalized customer experiences. Natively built on the secure and scalable Zoom infrastructure, Zoom Contact Center unifies communications, keeping call center teams connected both on-site and remotely. By integrating front-office and back-office functions into a single, user-friendly interface, Zoom Contact Center eliminates departmental silos and streamlines operations. This enhances responsiveness, empowers agents with upskilling opportunities, and drives better business outcomes.

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Silver Sponsors

Uptempo

Uptempo's end-to-end marketing operations suite helps marketers plan better, spend smarter, and execute with confidence.

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SILVER SPONSORS

Integral Ad Science

IAS makes every impression count, ensuring that ads are viewable by real people, in safe and suitable environments, activating contextual targeting, and driving supply path optimization. Our mission is to be the global benchmark for trust and transparency in digital media quality for the world’s leading brands, publishers, and platforms. We do this through data-driven technologies with actionable real-time signals and insight.

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NOBL

NOBL serves ambitious, value-driven leaders who demand a new approach to business transformation: one focused on immediate action, measurable outcomes, and internal capability building. We’ve reshaped world-famous organizations, overcoming change resistance to create cultures of intelligent risk-taking, accountability, and ongoing responsiveness to change.

 

NOBL was founded in 2014 by two professionals frustrated by what passed for organizational change. Many partners promised results, but few delivered—and when they did, it was largely in the form of a PowerPoint. Determined to prove that organizations can transform, NOBL worked with leaders at some of the world’s most complex organizations to develop Change Making: a process for making behavior change at scale.

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Uptempo

Uptempo's end-to-end marketing operations suite helps marketers plan better, spend smarter, and execute with confidence.

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Census

Census is the leading reverse ETL tool delivering operational analytics to hundreds of the world's most data-driven companies. A single, trusted place to sync data from your warehouse to the business apps you love. Operationalizing your data starts with a sync. Let us help you get started.

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Attest

Attest is the consumer research platform that puts trustworthy insights in more people's hands. By combining the best bits of research technology and human expertise, we make it simple and fast for anyone to uncover opportunity with consumer data. Brands like Unilever, Santander, Walgreens/Boots, Klarna, Fever Tree, Trustpilot, JCDecaux rely on us to cut through the noise and deliver facts.

On our self-serve platform, you can survey 125 million consumers in 58 countries in minutes; they answer your burning questions in 48 hours on average. So you can back every decision, from big picture to every day, with real-world evidence. Because when you know how your target consumers are changing, acting, feeling and buying, you always know your next move is the right one.

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Big Chalk

At Big Chalk, we're all about delivering value from big data to meet the unique needs of brands. Our analytics, insights, and technology provide CMOs, Brand Management, and Sales Leadership with the tools and expertise to assess and refine business and market challenges in real-time.

 

Whether you need basic insights consulting, or require more specialized expertise, we're here to help. Our engagement is driven by collaboration, conversation, and review, and we're always focused on tangible results that drive your business forward. So if you're looking to stay ahead of the curve in the world of consumer marketing, turn to Big Chalk for the tools, expertise, and innovation you need to succeed.

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Obsess

Obsess is the leading experiential e-commerce platform that enables retailers to create immersive, branded, discovery-driven 3D virtual stores on their websites. The mission of the company is to create the next-generation online shopping interface that transforms the thumbnail grid into a visual, interactive, social and highly engaging experience. Obsess has created virtual stores for the world's top retailers—including Ralph Lauren, Coach, Charlotte Tilbury, Maybelline, Crocs, Mattel and more.

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Curastory

Curastory is a video enablement tool allowing creators to edit, monetize, distribute, and track their videos across social media. For monetization, we are the first programmatic media buying solution for influencer content.

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Exhibitors

Dataiku

Dataiku is the platform for Everyday AI, enabling data experts and domain experts to work together to build AI into their daily operations. Together, they design, develop and deploy new AI capabilities, at all scales and in all industries. Organizations that use Dataiku enable their people to be extraordinary, creating the AI that will power their company into the future.

 

Founded in 2013, Dataiku has proven its ability to continue to develop its founding vision for Everyday AI, and to execute on its growth. With more than 500 customers and more than 1,000 employees, Dataiku is proud of its rapid growth and 95% retention of Global 2000 customers.

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PlayPlay

PlayPlay is the video creation platform that allows marketing and communication teams to turn any message into a memorable video. With PlayPlay’s intuitive solution, anyone can create impactful, on-brand videos in a matter of minutes — without any technical skills. 2000+ large and mid-sized companies across the globe already use PlayPlay to communicate: company news, tutorials, employee interviews, event teasers, and more. The result? Authentic videos that communities love, share and remember.

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media partners

Shorty Awards

The Shorty Awards honor the most innovative work in digital and social media, by organizations in all sectors and sizes, as well as individual creatives and creators from around the world. Founded in 2008, the Shortys’ mission is to celebrate, inspire and push the boundaries of excellence in digital storytelling. Entries are judged on the merits of creativity, strategy, and engagement by the Real Time Academy, a body of hand-selected industry experts and leaders. Notable winners include Airbnb, HBO, Nestle, BMW, Pepsi, NFL, UNICEF, HRC, Paramount+, MTV, Digitas, Edelman, as well as influential artists, scientists, authors and activists such as Greta Thunberg, Bill Nye, Michelle Obama, Trevor Noah, Lizzo, Malala, Conan O’Brien and more. Currently, the Shortys have two annual competitions, the Shorty Awards and Shorty Impact Awards dedicated to honoring the best purpose-driven work.

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AMA South Florida

The American Marketing Association South Florida is a vibrant professional chapter of the world’s largest marketing association, the AMA. With access to a global network of 1.3 million marketers, we foster exploration, collaboration, and innovation, shaping the future of marketing in South Florida and beyond

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CDP Institute

The Customer Data Platform Institute educates marketers and technologists about customer data management. The Institute publishes industry news and educational materials, provides vendor comparison reports, builds directories of industry vendors and service firms, and offers webinars, workshops, and consulting on related issues.

 

Customer Data Platforms are defined as “packaged software that maintains a unified, persistent customer database which is accessible to external systems.” They are the only types of packaged software specifically designed to create and share a complete view of each customer. The CDP Institute’s RealCDPTM program certifies systems that meet the Institute’s definition.

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