AI was recently the latest ‘shiny new toy’ that enabled claims departments to delve into automation. Then, before we have even got up to speed, GenAI came on the scene to revolutionize claims from streamlining claims processing, to data insight, to fraud detection.

However, we have a lot of questions to answer before we can build a foundation for AI usage and really see these benefits.

What is AI? What can GenAI do? What should GenAI do? Where should we start?

• Develop your AI roadmap and decide on your comfort zone: have impact with AI now, keeping human in the loop, and be ready to hit the ground running when AI matures enough to be scalable and really change the Claims game

• Prepare with your data experts: it’s not just about strategizing and deciding where to deploy AI, work with your data team to create an accessible data warehouse full of rich data that will train and fuel your AI algorithms

• Lets get started: Implement GenAI where these is low risk but high reward – free up adjusters with document summaries, automate claims allocation, identify risk trends and make huge efficiency gains