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Claims Reimagined: Meeting & Exceeding Customer Expectations in the Digital Age

Speaker Name

Job Title

Company Name

Reuters Events
Claims Reimagined: Meeting & Exceeding Customer Expectations in the Digital Age
Tuesday, 
July 
30
, 
2024
 / 
11:00am
 
EDT
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SPONSORED BY

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Speaker Highlights

Jon Thornton

VP Claims Strategy & Transformation

WESTFIELD

Ryann Foelker

Strategy Design Director

AMERICAN FAMILY (AFICS)

Greg Hamlin

SVP, Chief Claims Officer

BERKLEY INDUSTRIAL COMP

Kathryn Turgeon

Head of Life & Annuity Claims

MASSMUTUAL

Eileen Potter

VP Marketing for Insurance

SMART COMMUNICATIONS

Moderator – Lisa Wardlow

President

360 Digital Immersion

Meeting & Exceeding Customer Expectations in the Digital Age 

In today's fast-paced, technology-driven world, your customers expect more than just the bare minimum from their insurance claims experience. They demand speed, transparency, and personalized communication throughout the entire journey. Is your claims process equipped to meet these rising expectations?


· Uncover the trends shaping customer expectations: Learn how shifting tech behaviors and rising demands are              impacting the insurance landscape
· Streamline the customer journey: Discover actionable tactics to simplify claims processes, reduce friction, and              deliver a seamless omnichannel experience
· Embrace the future of claims with technology: Explore how AI, analytics, and IoT are revolutionizing claims                    management, from instant loss capture to proactive communication


2024 is not the future of insurance claims – it's the present. The technological revolution is already reshaping the industry, and claims managers who fail to adapt risk being left behind. Join us to discover the critical skills you need to not just survive, but thrive, in this new era of digital claims.

REGISTER NOW
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