Kick off the day by collecting your badge and enjoying a selection of breakfast refreshments while networking with fellow attendees.

As billing complexity grows, health plans relying on retrospective audits are increasingly unable to keep pace with upcoding and improper claims. This session explores how agentic AI paired with clinical oversight is changing what's possible in complex claims review, and what it means to produce outcomes that are not just cost-saving, but defensible.

Key Topics:
• Why upcoding has outpaced traditional payment integrity approaches
• The difference between flagging a claim and building a defensible finding
• How agentic AI + clinical oversight closes that gap at scale
• What ""defensible outcomes"" actually requires — and why it matters for audits, appeals, and regulatory scrutiny

Health plan leaders will leave with a clear framework for evaluating whether their current claims review process can produce findings that hold up and what a modern, AI-enabled alternative looks like in practice.

Erik Meek, Vice President, Alaffia Health

An opening address from our Keynote Chair.

• Explore strategies to overcome fear, build trust, and ensure ethical deployment
• Learn how to measure AI’s real-world impact and avoid common implementation pitfalls
• Hear how to future-proof your AI investments with governance, transparency, and adaptability

Dan Shields, CEO, Digital Medicine, Ochsner Health

• Why accurate identity is the foundation for scaling AI, interoperability, and personalized care, and what breaks without it
• How fragmented identity data impacts performance, outcomes, and transformation efforts across digital health initiatives
• What a network-driven identity model looks like, aligned to the 21st Century Cures Act, TEFCA, and QHIN, and how it reduces risk while unlocking new opportunities

Speaker: Avi Mukherjee, Chief Product and Technology Officer, Verato

• Learn how top executives are aligning innovation with enterprise strategy and patient outcomes
• Explore leadership mindsets that drive clarity and accountability in a fast-moving digital landscape
• Hear how to build a culture that embraces change, experimentation, and continuous improvement

Speakers:
• Dr Dave Newman, CMO Virtual Care, Sanford Health
• Raj Mohan, SVP, Chief Marketing & Digital Experience Officer Growth, Ascension
• Susan Mullaney, Chief Operating Officer, Blue Shield
• Ashis Barad, Chief Digital & Tech Officer, HSS
• Brad Prugh, CEO, Care Continuity

Recharge with a cup of coffee and connect with peers in a relaxed setting to discuss the morning's insights.

• Apply governance frameworks to align digital health initiatives with security and compliance requirements.
• Identify strategies for embedding resilience into enterprise-scale EHR and data modernization projects.
• Evaluate ROI protection measures that leverage data governance to sustain financial and operational gains.

Maya Devakiamma, CTO, Chief Architect, Digital, Data, AI Strategy & Innovation, HCSC

• Explore the foundational decisions, governance structures, and cultural shifts that distinguish successful AI adoption from failed pilots across large, complex health systems.
• Examine what it truly means to scale AI in a healthcare environment — balancing speed with safety, enterprise infrastructure with frontline usability, and organizational ambition with the practical realities of clinical workflows.
• Look ahead to the next five years of AI in healthcare, exploring how the role of the CIO is evolving, what health systems need to do today to be positioned for tomorrow, and what the technology may ultimately mean for how care is delivered and experienced.

Speaker: Dr. Brian Hoberman, EVP, Information Technology and Chief Information Officer, The Permanente Foundation

• Understand how to modernize data architecture, interoperability, and workflow design
• Explore policy shifts that support digital transformation and regulatory alignment
• Learn how to build flexible, scalable infrastructure that supports future technologies
• Hear how cross-sector collaboration is unlocking system-wide efficiency and innovation

Speakers:
Karthik Raja, SVP, Chief Analytics and AI Officer, Ascension Data Science Institute (ADSI), Ascension
Ashok Chennuru, Chief Data & Digital AI Transformation Officer, Elevance Health
David Oakley, Chief Digital Officer, Advent Health
Dr. David Jaffray, Chief Technology & Digital Officer, M.D. Anderson Cancer Center

Arjun Prakash, CEO, Co-Founder, DistylAI

Enjoy a delicious lunch while engaging with industry leaders and colleagues to share ideas and build valuable connections.

A closed-door over-the-lunch conversation with healthcare CIOs, CDOs, Chief AI Officers, CMIOs, and operating leaders on the questions defining the next three years.

• Compare notes with peers on what your board is actually asking for in 2026, and where margin and growth will realistically come from.
• Hear how leading health systems are approaching AI and data governance at scale, including a candid view from Ascension's Chief AI Officer on what's worked and what hasn't.
• Surface the AI use cases that are actually moving numbers across the industry, separated from the demos and the noise.
• Leave with a sharper point of view to take into your next board conversation

Host: Amy Stevens, General Manager, Innovaccer

• Create a direct line from AI vision to measurable outcomes by tying every initiative to clear operational, clinical, and financial impact.
• Accelerate AI adoption across the claims lifecycle with a repeatable, cross functional framework that aligns product, engineering, data, and clinical operations.
• Build the operational muscle to sustain agentic AI in production through governance, architecture, and value tracking models that scale safely and reliably.

Hosts:
Matt Gierhart, VP of Digital Product Engineering, IBM

Joni Saylor, Partner, Experience Strategy & Design, IBM

An opening address from our Track 1 Chair.

An opening address from our Track 2 Chair.

• Identify skill gaps in your workforce to design training programs that accelerate digital fluency
• Learn how to integrate simulation-based learning and AI coaching to boost confidence in tech adoption
• Discover how to align workforce development with evolving care models to future-proof your talent pipeline

Speaker: Matt Kurth, Deputy Chief People Officer, Northwell Health

• Discover how ambient AI allows a focus on meaningful patient conversations and relationship-building
• Learn how to implement AI thoughtfully to ensure technology serves both care teams and patients whilst ensuring ROI
• Understand how to utilize AI tools fairly without replacing clinical judgement

Speaker: Dr Nolan Chang, EVP Strategy, Corporate Development, and Finance, Permanente Federation

Moderation: Holly Tse, CEO & Founder, Novella Insights

• Discover how Flatiron Health applies AI to unlock insights from EHR-derived clinical data
• Explore how rich, unstructured clinical context is transformed into high-quality, research-ready evidence
• See how leading health systems are using this evidence to fuel practice-changing discoveries, improve quality of care, and reduce disparities—and how to bring these capabilities into your organization’s strategy

Speakers:

Mariana Hernandez, Head of Health Systems Partnerships, Flatiron Health
Ronac Mamtani, MD MSCE

David J Vaughn, Associate Professor in Genitourinary Oncology, Section Chief, Genitourinary Medical Oncology, Perelman School of Medicine at the University of Pennsylvania

• Bridge the gap between patient-generated data and clinical decision-making to ensure the right information reaches the right person at the right time
• Understand why shared context and mutual understanding drives better outcomes than simply collecting more data
• Discover how contextual health intelligence can enable more personalized, proactive care that anticipates patient needs before they escalate

Speakers:

Alex Gikher, CEO & Founder, Qoluna
Dr. Alexander Kushnir, Chief Scientific Officer, Qoluna

• Apply behavioural science to guide staff through digital transitions with empathy and clarity
• Discover how to co-create change strategies with frontline teams to increase buy-in and reduce resistance
• Learn how to measure adoption success and iterate quickly to maintain momentum

Speakers:
Dr. Stephanie Duggan, Chief Clinical Officer, SSM Health
Stacy Byers, SVP, Experience, Design & Digital, Highmark Health
Chris Waugh, Chief Design and Innovation Officer, Sutter Health
Galyn Damiani, AVP, Virtual Care Institute, VCU Health
Dr. Jeffery Egler, Chief Medical Officer, Noom Health

Moderator: Pia Banerjee, PhD, Director, Cancer Innovation and Transformation, American Cancer Society

• Analyse real-world implementations of AI that improved diagnostic precision and reduced delays
• Learn how to replicate success by adapting AI tools to your institution’s unique data and workflow needs
• Discover how to track performance over time to refine models and ensure sustained value

Speakers:
Anil Saldanha, Chief Innovation Officer, RUSH
Dipul Patadia, Associate Chief Medical Officer, Cigna
Damon Broyles, VP Clinical Innovation, Mercy

Moderator: Holly Tse, CEO & Founder, Novella Insights

Recharge with a cup of coffee and connect with peers in a relaxed setting to discuss the afternoon's insights.

• Understand the psychological and ethical concerns clinicians face with AI to design trust-building strategies
• Learn how to communicate AI decisions transparently to improve provider and patient confidence
• Discover how to balance innovation with safety by embedding explainability and oversight into AI systems

Speakers:
Maggie Helms, SVP, Chief Data, AI, and Digital Officer, HealthPartners
Natalie Davis, Chief Executive Officer; Co-Founder, United States of Care
Dr. Rhonda Randall, Chief Medical Officer and EVP, UnitedHealthcare

Moderator: Holly Tse, CEO & Founder, Novella Insights

A dedicated hour of interactive workshops & roundtables designed to foster collaborative discussions around the most critical challenges in healthcare.

• Discuss how health plans and systems communicate AI risk, limitations, and performance expectations to boards and operational teams.
• Learn from real-world experience scaling Agentic AI across business and technology operations.
• Explore approaches to enterprise-wide AI governance, from model validation to monitoring and secure deployment.

Hosted By: Deloitte

• Explore how to design cohesive experiences across portals, apps, remote monitoring, and in‑person care.

• Discuss strategies to improve digital equity, health literacy, and trust among diverse patient populations.

• Share lessons learned from redesigning communication, triage, and follow‑up to feel more personalized and proactive.

Luiz Cieslak, SVP, Healthcare and Life Sciences, CI&T

AI in healthcare often remains stuck in pilots, but patients experience your organization through search, navigation, and digital touchpoints. This session explores what it really takes to make AI safe, trusted, and scalable in real patient journeys.

• Identify the biggest barriers to scaling GenAI, including hallucinations, compliance, governance, and explainability, and how to overcome them.
• Explore how to build trust with citations, source transparency, and permission-aware, grounded AI experiences.
• Evaluate how search and “Find Care” experiences drive (or fail to drive) real patient action, and what that means for proving AI’s value.

Hosts:

John Woodhour, Senior Account Executive, Coveo
Kristin Conrad, Senior Account Executive, Coveo

Unwind and socialize with attendees over drinks, creating opportunities for informal discussions and networking.

Kick off the day with a selection of breakfast refreshments while networking with fellow attendees.

• Connect digital identity to interoperability and the operational gains of CMS Aligned Networks: fewer data silos, a fuller patient view, and richer inputs for clinical AI
• See how reusable, secure credentials reduce friction for patients and unlock measurable cost and efficiency gains for health systems
• Explore insights on what it takes to build inclusive, universal access across diverse patient populations

Wes Turbeville, SVP, Federal and Healthcare, ID.me

An opening address from our Track 1 Chair.

• Identify proven AI use cases in diagnostics and triage to accelerate adoption across clinical settings
• Learn how to integrate AI into existing workflows to reduce friction and improve care continuity
• Discover how to measure AI impact using clinical KPIs like accuracy, speed, and patient outcomes

Speakers:
Nari Gopala, Chief Digital Officer, Mayo Clinic
Dr. Antonio Forte, Professor of Biomedical Informatics, Mayo Clinic

• Learn how to move vendor assurance beyond static assurance like questionnaires and SOC 2 by adopting risk centric, continuous approaches that reflect real world threats across digital health ecosystems.
• Navigate third and fourth party risk across complex healthcare platforms by understanding where compliance ends and where resilience and control performance truly matter.
• Understand how modern assurance models enable digital health innovation at scale by delivering decision ready insights that support speed, trust, and patient safety without increasing exposure.

Speaker: Ryan Patrick, EVP, TPRM Customer Solutions, HITRUST

• Foster interdepartmental collaboration through shared goals, integrated data systems, and open communication channels.
• Develop multidisciplinary care teams that seamlessly share insights to optimize patient treatment plans and outcomes.
• Create a culture of trust and accountability across departments to eliminate redundancies and enhance care coordination.

Speakers:
Dr. Jennifer Lee, Chief Medical Officer, ACHP
Stephanie Hines, SVP, Chief Information Officer, ValleyWise Health
Karthik Raja, SVP, Chief Analytics and AI Officer, Ascension
Dr. EJ Benioni, Director of Medical Affairs, OneHome

Sashi Kodali, VP, Chief Medical Informatics Officer, HCA Healthcare

An opening address from our Track 2 Chair.

• Learn how to build ROI models that capture clinical, operational, and financial value to justify digital investments
• Discover how to evaluate emerging technologies using outcome-based metrics to avoid costly missteps
• Identify scalable innovations that deliver measurable improvements in care quality and cost efficiency

Cheng-Kai Kao, MD FACP SFHM, Chief Medical Information Officer, UChicago Medicine

• Real story of transformation in motion - navigating legacy system migration, workforce change, and broker expectations simultaneously without dropping the ball on live business
• Payers are dismantling decades of accumulated operational fragmentation and building connected, AI-powered workflows - what the end-to-end group sales journey looks like when the handoffs disappear
• Leadership perspective on transformation ROI - how payer leaders are making the investment case, measuring progress, and turning operational excellence into a competitive edge in the broker market

Speakers:
Stephany L. Hartstirn, Chief Operating Officer, Commercial Products, UPMC Health Plans
Marvin Richardson, Advisory Board member, Simplify Healthcare; ex-Senior VP & CIO at Health Care Service Corporation
Moderator: Bhaumik Kothari, Vice President - Senior Client Partner, Simplify Healthcare

• Leverage AI and digital solutions that provide real-time insights, streamline training, and support teams during organizational changes, ensuring smooth implementation of new technologies and workflows.
• Enhance staff engagement through personalized, AI-driven support that fosters clear communication, addresses concerns, and ensures team members feel supported and equipped to handle change.
• Use digital tools to monitor progress, adjust strategies as needed, and maintain momentum during times of transformation.

Speakers:
Dr. Nolan Chang, EVP Strategy, Corporate Development, and Finance, The Permanente Federation
Ben Patel, Chief Technology Officer, UC HealthErica DeBoer, Chief Nursing Officer, Sanford Health
Erica DeBoer, Chief Nursing Officer, Sanford Health
Katerina Guerraz, Chief Operating Officer, Aetna

Moderator: Holly Tse, CEO & Founder, Novella Insights

Recharge with a cup of coffee and connect with peers in a relaxed setting to discuss the morning's insights.

• Explore how today’s digital choices will define tomorrow’s care models, equity, and access
• Learn how to lead with intention in an era of rapid innovation and shifting incentives
• Hear how health systems are building long-term digital strategies that balance agility with accountability

Speaker: Tommy Ibrahim, EVP & Chief Transformation Officer, Sanford Health

• Explore how digital tools are reshaping relationships between patients, providers, and payers
• Learn how to build platforms that support transparency, engagement, and co-creation
• Hear how leading organizations are designing inclusive digital experiences that reflect diverse needs

Speaker: Jessica Mathieson, President, Medical Division, Stryker

• Discover how to design adaptive systems that learn from data, feedback, and outcomes
• Learn how to embed learning loops, AI and automation into workflows to drive continuous improvement and real-time decision support
• Understand how to align intelligent infrastructure with human-centered care

Speakers:
Jigar Shah, Chief Marketing and Strategy Officer, Blue Shield of California
Shawn Martin, EVP and Chief Executive Officer, AAFP
Deepak Sadagopan, Business Lead, Value Based Platform at Risant Health, Risant Health

Final words from our Keynote Chair and the Reuters Events Team

Enjoy a delicious lunch while engaging with industry leaders and colleagues to share ideas and build valuable connections.