With the rise of ChatGPT and many other AI platforms, your customers are expecting more effective support than ever before – that means both your chat and voice support must be ready!

Communication is key to providing exceptional guest experiences, so which channel should you use to engage your guests and how do you optimise it for your business?

Tune in to senior CX leaders from Expedia, Hyatt and WNS to discover how these channels can impact guest satisfaction, operational efficiency, and revenue generation. Our expert panel sheds light on the benefits and drawbacks of chat and voice channels with those delivering the ultimate guest experience, using first-hand experience and case studies form leading travel brands.

Key Discussions:

• The rise of AI and its impact on the future of customer service: How to futureproof your strategy with voice and chat
• Messaging apps and voice assistants have transformed the travel and hospitality industry: How to balance the two most impactful channels
• Chat and voice will impact guest satisfaction and loyalty: How to integrate into your guest communication strategy