Welcome to Customer 2024 Awards—recognizing visionaries in marketing, service, and experience. This prestigious event celebrates the most customer-obsessed organizations and leaders who are redefining excellence across the entire customer journey.

With over 350 entries this year, our finalists represent the best of the best, showcasing cross-functional vision, measurable impact, and scalable solutions that are transforming industries.

Join us on November 12th at 3.30pm for the awards ceremony, held during the networking reception of the highly anticipated Reuters Events: Customer 2024 (Nov 12-13, Miami).

This exclusive event is just one of the many highlights of Customer 2024 (Nov 12-13, Miami), which brings together over 500 senior marketing, service, and experience leaders from the world’s most recognizable brands.

The highly anticipated 2-day conference represents the merger of the flagship events—Strategic Marketing and Customer Service & Experience—creating an opportunity to look at both departmental and cross-functional challenges to truly master the end-to-end customer journey. 

Register for Customer 2024 to attend the Awards Ceremony on November 12th.

* This community is open to all. Our goal is to build a community of leaders who are passionate about DEI.

Progressing DEI Together

“If we want to see more opportunity for higher paying jobs for diverse groups of people across the board, we need to start where the most opportunity lies, and the auto industry is one of those sectors.” Scotty Reiss, Founder, A Girls Guide to Cars

“Diversity allows team members to be engaged and operate at their peak, to drive innovation, to make better decisions, and in a competitive environment it gives you a strategic advantage,” Sandra Phillips Rogers, Chief Legal Officer and Chief Diversity Officer, Toyota North America.

Our Goal is:

Entering the Customer 2024 awards is a chance to celebrate and validate your team’s hard work and dedication. By participating, you demonstrate your commitment to excellence and innovation in marketing, service, and customer experience, setting your organization apart. Winning or being shortlisted can significantly boost your brand’s reputation on a global stage.

Beyond the trophy, participants gain access to a network of industry leaders, potential clients, and collaborators. Our social media campaigns, email outreach, and media partnerships will amplify your brand’s presence, opening new opportunities. In-depth content creation and interviews will spotlight your success, providing valuable insights and inspiration.

Recognition at Customer 2024 boosts team morale, acknowledges hard work, and fosters a culture of excellence. Marketing, service and experience often have to fight to prove their value – this is your opportunity to show that you are the best in the business.

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Is your organization a leader in enhancing the customer journey? Join us as an official Customer 2024 sponsor and celebrate innovation, dedication, and impactful leadership in marketing, service, and experience.

Entries for the 2023 DRIVE Honours has now closed.

For those who have entered, this is an unrivalled opportunity to celebrate innovation, commitment, real impact, and showcase leadership within the automotive industry.

Key dates for your diary:

•   August 17th, 2023: D.R.I.V.E 2023 Shortlist Announced
•   October 19th, 2023: D.R.I.V.E 2023 Honours Announced

Is your organisation interested in supporting automotive progression and recognition?

Then partner with Reuters Events and become an official DRIVE 2024 sponsor to celebrate innovation, commitment, real impact, and showcase leadership within the automotive industry.

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Other Entry Criteria FAQs:

• We do accept nominations for projects that are not yet publicly available if the project/pilot has proven results.
• The Visionary Leader and Empowering Women Honours are for Individual Leaders – you may submit multiple executives.
• The DEI Commitment, Reducing Emissions and Innovation Honours are for Organizations – you may submit multiple organizational projects.

Help stay prepared with the following resources, downloads, and links.