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Aftermarket Revenue Under Siege: Stress-test Your Parts Buying Experience Before Your Customers Do

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Reuters Events

Aftermarket Revenue Under Siege: Stress-test Your Parts Buying Experience Before Your Customers Do

October 
27
, 
2026
 / 
10:50am
 
EDT
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Speaker Highlights

Kamal Kirpalani

Chief revenue Officer for B2b

Mirakl

Henri Vallet 

VP, Aftermarket, manuFACTURing and distRIBUTION

Mirakl


Hybrid. Who knew a year ago this unremarkable word would have such a large part to play in pharma’s future lexicon and strategy building?

Aftermarket is one of the biggest profitability levers in automotive, but capturing it is getting harder. 70% of B2B buyers now prefer to purchase online, expecting speed, transparency, and convenience, but when genuine parts aren't easy to order digitally, buyers go to whoever makes it easiest, including non-genuine alternatives. And the damage goes beyond parts: a frustrating service experience makes customers less likely to buy their next vehicle from you.


In this hands-on session, you'll stress-test your own parts buying experience against a real buyer scenario, benchmark against peers, and see how leading manufacturers built digital platforms that empower dealers and grow revenue. You'll walk away with:


● A clear view of where your parts revenue is leaking today, and why you can't see it.
● A practical framework to move from dealer locator to digital commerce, without channel conflict.
● A readiness check for the next shift in B2B buying: AI-driven procurement.


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Thank you for your interest in the Mirakl workshop, "TBC" taking place from 10:50 to 11:50.

Due to limited capacity and high demand, we regret to inform you that we are unable to offer you a place at this session.

Should a place become available, we will contact you as soon as possible.

Thank you for your understanding, and we appreciate your interest in Mirakl.

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