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Nov 
9
 – 
10
Customer Service & Experience West 2027
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Customer Service & Experience West 2027
November 
9
 - 
10

Choose your pass:

Book by Feb 12, 2027 to SAVE up to $800.
Additional group discounts available.

CX Practitioner Pass

Book by February 12, 2027

$1,499 (save $700)

$2,199

For professionals working within their company’s customer service and experience function.


Your conference pass includes:

• Full two-day access to the complete conference programme
• 15+ hours of networking opportunities
• Same day session summaries

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Solution Provider Pass

Book by February 12, 2027

$3,199 (save $800)

$3,999

For organizations and individuals that provide products, technologies, or services to customer service and experience professionals.


 

Your conference pass includes:

• Start identifying and connecting with attendees two weeks ahead of the event
• Full two-day access to an audience of senior CX decision-makers in a single room
• Interactive sessions and networking opportunities

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If you have any questions about the registration process, please contact our team.

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CX Practitioner group passes:

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total savings $449

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total savings $1,019

$1,244

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5+ attendees

total savings $1,873

$1,124

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total savings $959

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total savings $2,175

$10,620

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total savings $3,998

$11,996

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Start-Up group passes:

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total savings $374

$1,124

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4 attendees

total savings $849

$1,036

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5+ attendees

Best rate per pass

$936

 

per pass

2026 Attendees

In today’s digital age, face-to-face relationships are more important than ever. We connect you directly with senior decision-makers, empowering you to accelerate growth, spark innovation, and shape your strategy through meaningful in-person connections

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Brand Side Attendance

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Attendees

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CX Practitioner Pass

For professionals working within their company’s customer service and experience function.

Before You Arrive

• Connect with fellow attendees and start building your agenda two weeks before the event via the networking app
• Stay close to the action with preferential rates at the official event hotel
• Access the attendee hub to build your individual agenda and register for interactive sessions
• Kick off the conversation at the Day 0 Welcome Drinks, an informal first chance to meet your peers before the sessions begin

At the Event

• Full two-day access to the complete conference programme: 15+ onstage sessions featuring the strategies, case studies and perspectives shaping the future of CX
• 15+ hours of networking opportunities: Meet your peers to build the connections through a mix of structured and unstructured networking sessions across 3 days
• Focused workshops: designed for practical takeaways you can apply immediately
• Same day session summaries: so you can revisit or share the insights that matter most
• Deep dive roundtables: smaller, candid conversations on the topics that matter most to your operation
• Put your questions directly to the speakers in live Q&As
• Relax and unwind while revisiting the connections you’ve made at the sessions at the day 1 networking drinks
• Pre-scheduled 1-1 meetings: make the most of your time with targeted, high-value connections

After the Event

• Post-event report capturing the key themes, debates and outcomes from across the programme.
• Full access to presentation slides from across the two days
• Complimentary 60-day trial to Breakingviews, Reuters' agenda-setting financial commentary on the markets, economies, and corporate finance stories that matter most

Solution Provider Pass

For organisations and individuals that provide products, technologies, or services to customer service and experience professionals.

Before You Arrive

• Start identifying and connecting with attendees two weeks ahead of the event via the networking app
• Stay close to the action with preferential rates at the official event hotel
• Make your first introductions at the Day 0 welcome drinks before the formal sessions even begin

At the Event

• Full two-day access to an audience of senior CX decision-makers in a single room: 15+ onstage sessions to stay current on the priorities, pressures and strategies driving your customers' agenda
• Interactive sessions and networking opportunities: collaborate directly with practitioners on real industry challenges with our agenda focused interactive sessions
• Live speaker Q&As: hear directly what's top of mind for industry leaders
• Join us to solidify your connections at our Day 1 networking drinks

After the Event

• Post-event report to share with colleagues who couldn't attend and extend the value of your investment: Including session summaries to keep your team informed on the conversations shaping the market
• Full access to presentation slides from across the two days
• Complimentary 60-day trial to Breakingviews, Reuters' agenda-setting financial commentary on the markets, economies, and corporate finance stories that matter most

 

Customer Service and Experience Leadership Guest Pass

A limited number of complimentary executive passes are available for senior leaders (VP or C Level executives) working in house at B2C organizations.

Before You Arrive

• Priority access to the event networking app - start connecting before the doors open
• Exclusive preferential hotel rates

At the Event

• 2 days of main stage keynotes, interactive sessions & hands-on learning experiences
• Structured networking sessions designed to make the right connections
• Refreshments & lunches on both days
• End-of-day networking drinks
• Live polling and Q&A session

After the Event

• AI-generated summaries of every session - so you never miss an insight
• Complimentary 60-day trial to Breakingviews, Reuters' agenda-setting financial commentary on the markets, economies, and corporate finance stories that matter most.

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